Complex Care Case Manager

Community Health Programs, Inc.; Pittsfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Complex Care Case Manager to provide intensive support to high ED utilizers. The role involves coordinating care across multiple services to reduce hospital visits and improve health outcomes in underserved populations. Candidates should have strong organizational and communication skills to effectively engage patients and work as part of a multidisciplinary team.

Qualifications

• Experience in care management or related healthcare roles is required.
• Strong organizational and communication skills are essential.
• Ability to work independently and with teams is necessary.
• Knowledge of social determinants of health is beneficial.

Responsibilities

• Providing comprehensive care management for high-utilization members.
• Coordinating medical, behavioral, and social services.
• Engaging members to promote adherence to care plans.
• Reducing unnecessary hospital and ED visits.

Skills

Organizational skills

Communication skills

Ability to work independently

Knowledge of social determinants of health

Education

Experience in care management or related healthcare roles

Job description

Join to apply for the Complex Care Case Manager role at Community Health Programs, Inc.

The AC0 Complex Care Case Manager for High ED Utilizers provides intensive, wraparound support to members with frequent emergency department visits within our Federally Qualified Health Center (FQHC). This role involves complex care coordination, patient engagement, and integrating behavioral, medical, and social supports to reduce avoidable admissions and ED visits. The ideal candidate must possess excellent organizational skills to support our mission of delivering high-quality, accessible healthcare to underserved communities. The ACO Complex Care Case Manager works independently and within a multidisciplinary team to develop care plans addressing root causes of high utilization and improving member outcomes.

Responsibilities include:

• Providing comprehensive care management for high-utilization members
• Coordinating medical, behavioral, and social services
• Engaging members to promote adherence to care plans
• Reducing unnecessary hospital and ED visits

Qualifications:

• Experience in care management or related healthcare roles
• Strong organizational and communication skills
• Ability to work independently and in team settings
• Knowledge of social determinants of health

Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Hospitals and Health Care

Community Health Programs seek a highly motivated individual committed to improving health outcomes in underserved communities. Referrals increase your chances of interviewing at Community Health Programs, Inc. by 2x.

Note: This job posting is active and open for applications.