Complex Banquet Admin Asst

Loews Hotels & Co; Orlando (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Excellent benefits

Job summary

Loews Hotels at Universal Orlando is seeking an experienced Banquet Operations Assistant to support Banquet Managers, coordinate events and ensure guest satisfaction. You will liaise with conference guests, update BEOs, and help set up and maintain meeting spaces.

The role involves coordinating with multiple hotel departments, handling catering requests, and assisting on-site with weddings when needed. Strong organizational skills and English communication are essential.

Qualifications

• 1–2 years of experience in hospitality or administrative roles.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with POS & Staffmate scheduling system preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• English language proficiency required.

Responsibilities

• Answers department phone lines and fields inquiry calls to Banquets, Catering or Conference Managers.
• Prepares catering packets for clients and assists in Banquet Event Orders.
• Transmits group resume and BEO information to other hotel departments.
• Maintain the BEO bible and ensure accuracy of updates.
• Walkthrough meeting space and coordinate maintenance with Engineering/Banquets.
• Coordinate wedding/local tastings and package deliveries for group clients.

Skills

Excel & Word

Communication skills

Multitasking

English fluency

Tools

Microsoft Office

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our \"power of we\" culture.**Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.**Growth and belonging start here**; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role - from Guest Services to Finance, Culinary to IT - offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Royal Pacific ResortJoin the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.**Job Description Summary**To assist Banquet Managers in providing 4 Diamond and more preparation, coordination, and servicing of local and convention business. Liaises daily with conference guests/planners to handle specific requests and ensure guest satisfaction. Communicates changes to appropriate hotel operating departments.**Job Specific Duties*** Answers department phone lines* Fields inquiry calls to appropriate Banquets,Catering or Conference Managers* Prepares catering packets for clients* Assists in the development of Banquet Event Orders* Transmits group resume and Banquet Event Order information to other hotel departments* Maintain the accuracy of the BEO bible- (guarantees, replacing revised/original BEO's)* Weekly walkthrough of meeting space with follow-up to Engineering/Banquets on maintenance requests (maintains schedule)* Set up maintenance schedule of carpet cleaning, chair cleaning, and deep cleaning of meeting space* Walk through of all room sets prior to functions for accuracy* Ensure events are posted correctly on Reader boards and meeting room door cards* Maintain food menu signage for buffets* Review resumes and BEO's in detail to determine needs and assist with facilitating them with the Catering/CS Manager's assistance* Check with in-house clients to determine needs/requirements- communicate to appropriate departments via Rush Line and Radio* Communicate changes/additions with Banquet/Catering/CS Managers pertaining to their group* Assist with pop up sites* Assist with inquiry calls* Assist with resumes and post cons as needed* Assist on-site with weddings when needed* Coordinate wedding/local tastings with banquets and kitchen* Coordinate package delivery for group clients and coordinate with client/Business Center on outgoing packages as needed* Ensure Delphi menus are maintained and pricing is correct* Update email menus as needed* Coordinate new menu design* Ensure all departments are using the correct format and latest version of banquet menus* Assist Food and Beverage Director as needed with Delphi reports/forecasting* Maintain the Delphi tracking of Enhancements /Loews luncheons, etc.* Monthly report to Accounting for tracking* Attend training classes* Types and distributes correspondence* Sends, receives, and distributes mail and faxes* Composes departmental reports* Develops and maintains filing system* Orders office supplies* Other duties as assigned**General Duties*** Notifies appropriate individuals promptly and fully of all problems and unusual matters of significance* Is polite, friendly, and helpful to guests, management, and fellow employees* Promotes and applies teamwork skills at all times* Attends all appropriate hotel meetings and training sessions* Maintains cleanliness and excellent condition of equipment and work area* Executes emergency procedures in accordance with hotel standards* Complies with safety regulations and procedures* Complies with hotel and department policies, standards, and rules* Remains current on hotel information and changes**Qualifications*** 1-2 years of experience in hospitality or administrative roles, preferably in food and beverage operations* Proficiency in Microsoft Office (Word, Excel, Outlook)* Familiarity with POS & Staffmate scheduling system preferred* Strong organizational and multitasking skills with attention to detail* Excellent communication and interpersonal skills* Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.* Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.* We offer excellent benefits and perks including one free meal per shift and free theme park access.* We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.* We embrace diversity at our core and offer the opportunity for all team members to reach their potential.* We invest in training and development opportunities for all team members.* We promote social responsibility by being a good neighbor in the community.* We care for you, just as we care for others.Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.