Complementary Products Coordinator

Foundation Building Materials; Santa Ana (CA); On-site; USD 40,914 - 58,272; Full time

Benefits offered by this job

Medical, Dental and Vision plans

HSA/FSA

401(k) match

PTO & Holidays

Job summary

Foundation Building Materials seeks a Complementary Products Coordinator to lead project management from order entry to delivery, coordinating with sales, operations, vendors, and customers. This role drives accurate pricing, billing, and project control in a fast-paced building products environment.

You will manage schedules, monitor costs, and maintain thorough project records while supporting sales growth and profitability. Strong analytics, organization, and communication are essential.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 3 years of project management, sales support, customer service, construction materials, distribution, or related industry experience
• Strong understanding of order management, pricing, logistics, and customer relationship management
• Experience working with ERP, CRM, and project management systems
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
• Ability to analyze information, solve problems, and make sound business decisions
• Excellent communication, organizational, and interpersonal skills

Responsibilities

• Manage assigned customer projects from initial order placement through final delivery and completion
• Review, validate, and process purchase orders to ensure accuracy, completeness, and compliance with project requirements
• Coordinate special orders with vendors, purchasing teams, and branch personnel
• Oversee order entry, ticket generation, job costing, and project tracking within company systems
• Monitor project schedules, milestones, and deadlines while proactively addressing delays, discrepancies, and project challenges
• Maintain ownership of project execution to ensure customer expectations and company objectives are met
• Apply established pricing structures, contract terms, and margin objectives in accordance with company guidelines
• Evaluate pricing exceptions and recommend adjustments that support profitability and customer retention
• Review and resolve billing discrepancies, credits, adjustments, and invoicing concerns
• Analyze project costs and financial impacts to support informed business decisions
• Serve as the primary point of contact for assigned customers and projects
• Develop and maintain strong customer relationships through proactive communication and responsive service
• Communicate order status, delivery schedules, product availability, and issue resolution updates to customers
• Coordinate with manufacturers and vendors to confirm specifications, lead times, inventory availability, and production schedules
• Resolve customer concerns and project issues in a timely and professional manner
• Coordinate shipments and delivery schedules with operations and transportation teams
• Align delivery timing with customer jobsite requirements and project schedules
• Anticipate and resolve logistical challenges while minimizing disruptions to customers and operations
• Monitor project deliveries to ensure timely and accurate fulfillment
• Prepare, review, and process submittals to ensure compliance with project specifications and customer requirements
• Coordinate sample requests and customer approvals
• Communicate approved product selections and specifications to manufacturers to initiate production
• Maintain complete and organized project documentation, including approvals, correspondence, specifications, and project records
• Maintain accurate and current project information within CRM and business management systems
• Track project progress, milestones, and completion status
• Generate project reports, forecasts, and updates for sales leadership and management teams
• Provide project insights and recommendations that support sales planning and operational effectiveness
• Partner with outside sales, operations, purchasing, accounting, and branch leadership teams to ensure successful project execution
• Support District Sales Managers by providing project updates, forecasting information, and issue resolution recommendations
• Contribute to process improvements that enhance customer service, operational efficiency, and project performance
• Perform other duties as assigned to support Sales and corporate objectives

Skills

Project management

Customer service

Analytical thinking

Communication

Organizational skills

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

Associate degree

Bachelor's degree

Tools

ERP systems

CRM systems

Microsoft Office

Job description

About Us

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Overview

Position Overview

The Complementary Products Coordinatoris responsible for managing and coordinating all phases of assigned customer projects from order entry through delivery and project completion. Serving as a critical liaison between customers, sales, operations, purchasing, vendors, and transportation teams, this role ensures projects are executed accurately, efficiently, and in accordance with customer requirements.

This position requires strong analytical and organizational skills, sound business judgment, and the ability to independently manage multiple projects in a fast-paced building products distribution environment. The Project Manager plays a key role in supporting sales growth, customer satisfaction, profitability, and operational efficiency.

Responsibilities and Qualifications

Key Responsibilities

Project Management & Order Execution

• Manage assigned customer projects from initial order placement through final delivery and completion
• Review, validate, and process purchase orders to ensure accuracy, completeness, and compliance with project requirements
• Coordinate special orders with vendors, purchasing teams, and branch personnel
• Oversee order entry, ticket generation, job costing, and project tracking within company systems
• Monitor project schedules, milestones, and deadlines while proactively addressing delays, discrepancies, and project challenges
• Maintain ownership of project execution to ensure customer expectations and company objectives are met

Pricing & Financial Management

• Apply established pricing structures, contract terms, and margin objectives in accordance with company guidelines
• Evaluate pricing exceptions and recommend adjustments that support profitability and customer retention
• Review and resolve billing discrepancies, credits, adjustments, and invoicing concerns
• Analyze project costs and financial impacts to support informed business decisions

Customer & Vendor Relationship Management

• Serve as the primary point of contact for assigned customers and projects
• Develop and maintain strong customer relationships through proactive communication and responsive service
• Communicate order status, delivery schedules, product availability, and issue resolution updates to customers
• Coordinate with manufacturers and vendors to confirm specifications, lead times, inventory availability, and production schedules
• Resolve customer concerns and project issues in a timely and professional manner

Logistics, Delivery Coordination & Project Documentation

• Coordinate shipments and delivery schedules with operations and transportation teams
• Align delivery timing with customer jobsite requirements and project schedules
• Anticipate and resolve logistical challenges while minimizing disruptions to customers and operations
• Monitor project deliveries to ensure timely and accurate fulfillment
• Prepare, review, and process submittals to ensure compliance with project specifications and customer requirements
• Coordinate sample requests and customer approvals
• Communicate approved product selections and specifications to manufacturers to initiate production
• Maintain complete and organized project documentation, including approvals, correspondence, specifications, and project records

CRM & Reporting

• Maintain accurate and current project information within CRM and business management systems
• Track project progress, milestones, and completion status
• Generate project reports, forecasts, and updates for sales leadership and management teams
• Provide project insights and recommendations that support sales planning and operational effectiveness

Cross-Functional Collaboration

• Partner with outside sales, operations, purchasing, accounting, and branch leadership teams to ensure successful project execution
• Support District Sales Managers by providing project updates, forecasting information, and issue resolution recommendations
• Contribute to process improvements that enhance customer service, operational efficiency, and project performance

Additional Responsibilities & Miscellaneous

• Perform other duties as assigned to support Sales and corporate objectives

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of 3 years of project management, sales support, customer service, construction materials, distribution, or related industry experience
• Strong understanding of order management, pricing, logistics, and customer relationship management
• Experience working with ERP, CRM, and project management systems
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
• Ability to analyze information, solve problems, and make sound business decisions
• Excellent communication, organizational, and interpersonal skills

Key Competencies

• Project management and coordination
• Critical thinking and decision making
• Customer relationship management
• Financial and business acumen
• Time management and prioritization
• Attention to detail and accuracy
• Problem solving and conflict resolution
• Collaboration and teamwork

Physical Requirements

• Primarily office-based work involving extended periods of sitting, computer use, and telephone communication
• Frequent use of hands and fingers for keyboarding and data entry
• Occasional standing, walking, bending, and lifting of materials up to 25 pounds
• Ability to travel occasionally to customer locations, branch facilities, and meetings as business needs require

Compensation and Benefits

Reports ToVP of Complementary Product

CompensationThe listed pay range reflects the expected base rate for this position. Within the range, individual pay may vary based on experience, qualifications, and work location within state. This is a full-time position with competitive pay and benefits.

BenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Statements

Equal Opportunity EmployerFoundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, pregnancy (including childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at [e-mail].

Posting PeriodThis job will be posted for at least 5 days, starting on the initial post date reflected above.

Salary Range

Min: USD $36.00/Hr., Max: USD $36.00/Hr.