Complaints Specialist

Openkrill; United States; Teletrabalho; USD 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO

HMO dependent/Internet

PTO

Laptop provided

Resumo da oferta

Openkrill is seeking a customer support specialist to assist users through our loan/card application flow, addressing queries via ZenDesk and related tools. You will document issues, log feedback, and coordinate with customers across online and offline channels, using logs, dashboards and CRM systems to improve the experience.

A minimum of 2 years in US loan or mortgage account handling for card services is required, with strong English communication and time management.

Qualificações

• Minimum 2 years in US loan or mortgage account handling for card services.
• Experience in customer-facing roles.
• Excellent written English and communication.
• Strong organization and time management.
• Based in the Philippines with ability to work US Pacific time.

Responsabilidades

• Respond to customer queries via ZenDesk and other tools.
• Document and log issues, compliments, and complaints.
• Assist customers through application flow when required.
• Track customer experiences across channels using logs, dashboards, and CRM systems.

Conhecimentos

Communication skills

English fluency

Time management

Problem solving

Written communication

Team collaboration

Formação académica

Bachelor's degree or comparable work experience in financial services

Ferramentas

ZenDesk

Google Drive

Email

CRM systems

Descrição da oferta de emprego

Company Mission (Client Profile):

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset‑securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset‑securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools
• Documenting & logging issues (as well as customer compliments & complaints)
• Working with customers to help them go through our application flow when required
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills.
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.

***USD 7-8/hr/Php 71k-83k per month estimate (Pay is commensurate to experience and a bit negotiable), HMO, HMO dependent/Internet, PTO, Laptop provided