Complaints/Grievance Coordinator

Professional Facility Services LLC; Landover (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Professional Facility Services LLC seeks an Intake Coordinator to manage claimant complaints, coordinate documentation, and ensure timely notification to the District under the contract.

The role requires maintaining thorough written records, notifying the Contract Administrator and the District's Medical Relations Officer, and logging resolution timelines with accuracy.

Qualifications

• Strong written communication and documentation skills.
• Experience in customer service or grievance handling in healthcare or government-contracting setting preferred.
• Ability to maintain accurate records and logs of complaints and resolutions.

Responsibilities

• Notify the District in writing addressing each formal written complaint filed by a claimant.
• When a complaint is received directly by PFS, promptly notify the Contract Administrator and the District's Medical Relations Officer.
• Maintain a complaint log documenting resolution status and timelines.

Skills

Written communication

Documentation

Customer service

Grievance handling

Education

High school diploma or equivalent

Job description

Position Summary

Manages intake, documentation, and District notification for claimant complaints regarding services provided under the contract.

Key Responsibilities

• Notify the District in writing addressing each formal written complaint filed by a claimant.
• When a complaint is received directly by PFS, promptly notify the Contract Administrator and the District's Medical Relations Officer.
• Maintain a complaint log documenting resolution status and timelines.

Minimum Qualifications

• High school diploma or equivalent; experience in customer service or grievance handling in a healthcare or government-contracting setting preferred.
• Strong written communication and documentation skills.