Complaints Analyst

Tech Providers,; Myrtle Point (OR); Remote; USD 45,000 - 65,000; Full time

Job summary

A financial services company is seeking a Complaints Analyst to handle customer complaints related to loans. This role involves reviewing complaints, investigating issues, and providing resolutions. Candidates should have experience in customer-facing roles, strong organizational and communication skills, and a Bachelor's degree in a related field. This position is remote and ideal for someone adaptable to a fast-paced environment.

Qualifications

• 1-3 years of professional experience with a financial institution or payment provider preferred.
• Experience in direct customer-facing roles is a must.
• Strong Internet research and overall PC skills; SQL experience is a plus.

Responsibilities

• Review and assess incoming complaints related to consumer and business loans.
• Investigate complaint details to determine the root cause and necessary actions.
• Respond to customer complaints in a professional and timely manner.

Skills

Customer facing experience

Strong organizational skills

Analytical skills

Written communication skills

Verbal communication skills

Attention to detail

Time-management skills

Ability to adapt to a fast-paced environment

Education

Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field

Job description

Job Title: Complaints Analyst

Duration: 4+ Months

Location: Remote

Job Responsibilities:

• Review and assess incoming complaints related to both consumer loans and business loans.
• Accurately identify the nature of complaints and categorize them appropriately.
• Investigate complaint details to determine the root cause and assess if they require further action.
• Respond to customer complaints in a professional and timely manner, ensuring clear communication and a resolution-oriented approach.
• Draft and send written responses to customers addressing their concerns and providing solutions, when possible.
• Offer guidance to customers on available options and the next steps, ensuring their concerns are acknowledged.

Required Skills:

• 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
• Experience in direct customer facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and able to manage multiple assignments while working independently
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail - Must Have
• Excellent time-management skills - Must Have
• A desire to help people and improve the customer experience
• A passion for customers engaging with products
• Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
• MacBook user preferred

Education:

• Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field preferred.