Complaints Administrative Assistant - US Remote

Motorola Solutions; Illinois; Remote; USD 49,000 - 58,000; Full time

Job summary

A leading technology company is seeking candidates for a remote claims processing role. The position involves analyzing claims, handling complaints, and strong communication skills are a must. You will enjoy a salary of up to $49,920 along with a comprehensive benefits package. Ideal candidates will have experience in collateral repossession or insurance claims, and legal authorization to work in the U.S. indefinitely.

Benefits

Comprehensive benefits package

Career advancement opportunities

Generous paid time off

Incentive bonus plans

Qualifications

• Experience in collateral repossession, insurance claims, or related fields.
• Legal authorization to work in the U.S. indefinitely.
• Strong verbal and written communication skills.

Responsibilities

• Review and analyze cases per established processes.
• Handle and receive complaints related to claims.
• Process claims and review contracts and documents.

Skills

Collateral repossession experience

Insurance claims knowledge

Strong communication skills

Proficient in Microsoft Excel

Ability to multi-task

Tools

Microsoft Excel

Microsoft Word

Google Docs

Google Sheets

Job description

Overview

Why consider this job opportunity:

• Salary up to $49,920
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the U.S.
• Comprehensive benefits package including medical, dental, vision, and 401K
• Incentive bonus plans and generous paid time off
• Supportive and community-focused company culture

Responsibilities

• Review and analyze cases from a factual perspective while adhering to established processes
• Handle and receive complaints, incidents, and issues related to claims
• Process claims and review contracts and documents
• Conduct outbound calls to debtors to discuss findings of claim reviews
• Generate reports and maintain accurate data entry and logging of evidence

Qualifications

• Experience in collateral repossession, insurance claims, body shop repair, or repossession industry
• Legal authorization to work in the U.S. indefinitely
• Strong verbal and written communication skills
• Proficient in Microsoft Excel and Word (Intermediate to Advanced)
• Ability to multi-task and stay organized in a fast-paced environment

Preferred Qualifications

• Experience with Google email, Docs, and Sheets
• Previous experience in claims and/or complaints handling
• Strong phone skills with the ability to provide clear and concise direction
• Familiarity with internal audits and remediation processes

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