Complaint Investigator

Kindeva Drug Delivery; Missouri; On-site; USD 55,000 - 75,000; Full time

Job summary

Kindeva Drug Delivery is seeking a Complaint Investigator to support the complaints department by managing assigned workflow, handling complaint intake, investigations, and sample processing, and performing related administrative tasks as needed.

The role emphasizes thorough documentation, collaboration with QC Labs, and adherence to quality systems. Applicants should have QA experience in pharma and a science-based BS; this position requires strong attention to detail and process orientation.

Qualifications

• Minimum of 3 years relevant work experience.
• BS (science-based field preferred).
• Quality Assurance experience within the pharmaceutical industry or a related field.

Responsibilities

• Perform initial complaint intake including acknowledgement of initial complaint receipt and opening the initial complaint record.
• Perform assigned complaint investigations.
• Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention.
• Assist with other tasks in support of complaint investigations including reviewing traceability documents, working with QC Labs regarding complaint sample testing, document creation and review, and completion and review of logbook entries.

Skills

Investigations experience

QA experience in pharma

Education

BS in science-based field preferred

Job description

Role Summary

The Complaint Investigator will manage their assigned workflow and provide support for the complaints department.

This role will focus on complaint intake, performance of complaint investigations, and complaint sample processing, along with other administrative tasks as needed.

Role Responsibilities

• Perform initial complaint intake including acknowledgement of initial complaint receipt and opening the initial complaint record.


• Perform assigned complaint investigations.


• Perform initial complaint sample intake including logging samples, completing associated sample logs, and tracking sample retention.


• Assist with other tasks in support of complaint investigations including, but not limited to, reviewing traceability documents, working with QC Labs regarding complaint sample testing, document creation and review, and completion and review of logbook entries

Basic Qualifications

A minimum of 3 years relevant work experience

• BS (science-based field preferred)


• Quality Assurance experience within the pharmaceutical industry or a related field

Preferred

• Experience performing investigations.


• Experience working in a Quality Management System (QMS).

California residents should review our Notice for California Employees and Applicants before applying.

Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.