Complaint Investigations Tech

Abbott; Alameda (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

401(k)

Job summary

A leading medical device company is looking for an entry-level Complaint Investigations Tech to support customer complaint resolution in Alameda, CA. You will process and investigate returned medical device products while ensuring compliance with ISO and FDA Quality System Regulations. Ideal candidates will have a technical background or recent graduates in related fields. Benefits include medical, dental, vision plans, and a 401(k). This role emphasizes accuracy, documentation, and adherence to procedures.

Qualifications

• Must be able to read, write, and comprehend English.
• Ability to focus while performing repetitive investigations.
• Strong technical experience preferred in related fields.

Responsibilities

• Safely unpack and sort returned products by product line.
• Investigate returned products related to customer complaints.
• Perform routine physical, chemical, and functional testing.

Skills

Proficient computer skills

Strong data entry skills

Good communication skills

Education

High School Diploma or equivalent (GED)

Associate’s degree in Electrical Engineering or related field

Job description

Title: Complaint Investigations Tech

Location: Alameda, CA

Duration: 5 Months

100% Onsite

Work Time: 5am to 1.30pm

Summary

The Complaint Investigations Tech is an entry-level laboratory role within the Complaint Investigations Lab. This position is responsible for processing and investigating returned medical device products to support customer complaint resolution while ensuring compliance with ISO and FDA Quality System Regulations. This role is well suited for candidates with quality, inspection, or technical backgrounds, including recent graduates.

Key Responsibilities

• Safely unpack and sort returned products by product line
• Investigate returned products related to customer complaints involving blood glucose meters, strips, and sensors
• Perform routine physical, chemical, and functional testing on returned products
• Use laboratory and troubleshooting equipment including multimeters, oscilloscopes, test fixtures, and microscopes
• Accurately document investigation results in the Complaint Handling System
• Maintain proper documentation of all laboratory work and quality records
• Ensure testing equipment is within calibration and validity requirements
• Process customer returns in a timely manner in compliance with ISO and FDA QSR standards
• Support company goals for complaint investigation timelines and closures
• Follow written SOPs and work instructions consistently

Required Qualifications

• High School Diploma or equivalent (GED) with technical experience
• Proficient computer skills, including basic Microsoft Office and internet-based systems
• Strong data entry and documentation skills
• Ability to read, write, and comprehend English
• Ability to focus while performing repetitive and routine investigations
• Good written and verbal communication skills

Preferred Qualifications

• Experience in the Medical Device or Biotech industry
• Knowledge of electronic troubleshooting
• Inspection or Quality experience
• Ability to work effectively in a team environment
• Associate’s degree (2-year) in Electrical Engineering or another science-related field
• Recent Bachelor’s degree graduates in Engineering or Science are an ideal fit.

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.