Complaint and Compliance Analyst

Mobilize Fs; Town of Malta (NY); On-site; USD 35,141 - 52,711; Full time

Benefits offered by this job

Health & Dental Insurance

Hybrid working conditions

Support for mental health

Job summary

RCI Insurance Ltd is looking for a Complaint and Compliance Analyst to ensure the effective handling of complaints and maintain compliance within the organization. The role requires a degree in Insurance or law, and at least 3 years of relevant experience in the insurance sector.

Join a multicultural environment with hybrid working conditions, health & dental insurance, and a supportive workplace culture. This is a full-time position based in Malta.

Qualifications

• Minimum 3 years of experience in complaints/compliance/claims/customer services in Insurance, Financial, or Banking industry.
• Fluent in English is essential, other languages are appreciated.

Responsibilities

• Ensure high quality, effective handling of complaints.
• Assist the Chief Legal and Compliance Officer in developing Compliance Framework.
• Monitor TPA compliance to complaints SLAs.

Skills

Complaint handling

Regulatory compliance

Customer service

Fluent in English

Education

Degree in Insurance or ACII

Degree or certification in law

Job description

RCI Insurance Ltd and RCI Life Ltd aim to provide insurance solutions to customers of Mobilize Financial Services’ automobile financing business and are authorised by the Malta Financial Services Authority.

The company offers a comprehensive range of financing and related services for car customers of Renault Group. Backed by an international network, the company has established itself in Malta to deliver and service a portfolio of protection insurance products in a number of European Countries.

In order to strengthen its existing team, the Company is seeking a Complaint and Compliance Analyst, who will report functionally to the Chief Legal and Compliance Officer.

What will you do?

Complaints Handling And Monitoring

• Ensure high quality, effective and efficient handling of complaints.
• Investigate and manage the resolution of complaints within given regulatory and operational timescales.
• Ensure complaint management is compliant with regulations, internal processes and policies.
• Contribute to the planning and control of any Complaints Management function evolution.
• Implement complaint processes and protocols for new programmes, products and TPA arrangements.
• Internal monitoring and reporting of complaints handling as required.
• Monitoring and follow-up of TPA’s compliance to complaints SLAs.
• Assist in setting up and monitoring complaint processes across all TPA’s.
• Maintain updated complaint management procedures in line with operational, regulatory and legal requirements.
• Ownership of complaint registers of both licensed entities.
• Assist in the compilation of MFSA Conduct Return and other complaints returns which are required in line with our obligations under Freedom of Services.
• Regular monitoring and preparation of reports for committees in relation to complaints data & statistics.

Compliance Analyst

• Assisting the Chief Legal and Compliance Officer in the development and implementation of the Compliance Framework.
• Maintaining system of governance requirements under Solvency II and promoting corporate governance practices.
• Providing conduct, product oversight and governance and other advice and support under the Insurance Distribution Directive and other regulations.
• Ensuring the compliance policies and procedures are kept up to date.
• Assisting the Chief Legal and Compliance Officer in maintaining the oversight of the regulatory framework in Malta.
• Oversight of the data protection requirements and obligations.

Who are we looking for

• Degree in Insurance or ACII (advanced diploma Chartered Insurance Institute) or equivalent.
• Degree or certification in law is also considered.
• Min 3 years of experience in complaints/compliance/claims/customer services in Insurance, Financial or Banking industry.
• Fluent in English is essential, other languages are appreciated.

Why join RCI Insurance?

• Be part of an international Group.
• Nice and friendly working environment.
• Multicultural environment (17 different nationalities in Malta).
• Hybrid working conditions.
• Health & Dental Insurance for you and your family.
• MAPFRE Personal Accident Cover.
• Laptop and work from home kit.
• Richmond Foundation Assistance for mental health.
• Annual Eye Test performed by an optician.
• Pender Gardens parking (2 min away from our office) access parking 7am-8pm (weekdays).
• Social Committee events.

Type of contract: Full time – Indefinite Contract

Location: St Julian’s STJ 3155, Malta.