Complaint Analyst

HireTalent - Staffing & Recruiting Firm; Salt Lake City (UT); Hybrid; USD 31,684 - 33,062; Full time

Job summary

A staffing and recruiting company is seeking a Complaint Analyst for a 6-month contract in Salt Lake City, UT. This hybrid role involves managing complaint escalations, reporting metrics, and ensuring compliance with quality standards in an FDA-regulated environment. Candidates should possess an Associate's degree or equivalent experience in handling customer complaints, especially within medical device sectors. The ideal candidate will demonstrate problem-solving skills and maintain professionalism under pressure.

Qualifications

• Experience with customer complaints and escalations in FDA-regulated environments is critical.
• Ability to maintain accurate records of complaints and communications.
• Strong understanding of FDA complaint reporting preferred.

Responsibilities

• Handle complaint processing escalations in a timely manner.
• Report complaint metrics to relevant functional areas.
• Maintain complaint handling documentation aligned with regulations.

Skills

Problem-solving under pressure

File handling skills

Organizational skills

Professional demeanor in complaints

Education

Associate's degree or equivalent experience

Experience in FDA-regulated environment

Job description

Complaint Analyst – 6‑Month Contract (Salt Lake City, UT – Hybrid)

Location: Salt Lake City, UT (Hybrid – 1st Shift)

Pay: $23.00/hr – $24.00/hr (direct pay based on skills and experience)

Core Responsibilities:

• Handle complaint processing escalations consistently and in a timely manner.
• Report complaint metrics to functional areas within MMD.
• Keep complaint handling work instructions up to date and aligned with all quality and regulatory requirements.
• Maintain and provide standardized complaint data upon request.
• Maintain accurate record documentation of communication and correspondence with customers.
• Identify opportunities for improvements in complaint handling and provide training support as needed.
• Triage and route complaint information to appropriate personnel.
• Ensure complete and accurate documentation of complaints.
• Assist internal personnel on complaint investigations.
• Quickly identify and evaluate problems to reach a solution.
• Communicate answers and solutions to coworkers confidently.
• Strong understanding of FDA‑regulated products and services offered by MMD.
• Strong grasp of company policies and ability to make good decisions.
• Assist other quality staff with their duties as requested.
• Maintain healthy and open communication lines with other departments.
• Complete required training in a timely manner.

Education and Experience:

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or four years of related experience and/or training; or equivalent combination of education and experience.
• One to two years of experience with customer complaints, customer escalations in an FDA‑regulated medical device company.

Required Qualifications:

• Ability to solve complex problems under pressure.
• Strong file handling and organizational skills.
• Can maintain a professional manner while dealing with customer complaints.
• Understanding or working knowledge of FDA complaint reporting per 21 CFR 803, preferred.

Seniority Level: Associate

Employment Type: Contract