Competitive Intelligence Analyst III - Hybrid

Blue Cross Blue Shield of Arizona; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Blue Cross Blue Shield of Arizona seeks a Competitive Intelligence Analyst to scope and complete research and reporting for the Strategy Department. You will synthesize competitive data from multiple sources to aid business decisions and integrate market insights into AZ Blue products and services.

Levels range from entry to senior, with onsite requirement of 1 day per week and full-time hours. Preferred candidates hold a bachelor’s degree in a related field and have strong analytics, writing,

Qualifications

• Bachelor’s degree in business, marketing, economics, statistics/math, literature, or related research field.
• Experience in primary and secondary market research and data analysis.
• Strong writing and verbal communication skills.
• Onsite requirement: 1 day per week; full-time.

Responsibilities

• Collect, analyze, and disseminate market intelligence to ELT and business segments about competitive environment and issues.
• Locate and mine external data sources for competitive insights.
• Transform data into intelligence to support executive decisions.
• Facilitate data-driven, fact-based decision making.
• Define cross-functional expectations and provide actionable, timely deliverables.
• Interpret requests for information and produce concise, well-written reports.
• Create and maintain competitor profiles and market share reports.
• Develop intranet knowledge library for self-serve reports.
• Manage supplier and consultant relationships and budgets.
• Complete assignments from Strategy Department.

Skills

Market research

Data analysis

Competitive intelligence

Report writing

Executive communication

Education

Bachelor's degree in business, marketing, economics, statistics/math, literature, or related research field

Tools

Excel

PowerPoint

Word

SQL

Job description

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one‑on‑ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.

This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

The Competitive Intelligence Analyst scopes and completes research and reporting projects at the direction of the Strategic Intelligence Department, from requests occurring from a variety of sources within the organization including but not limited to: Executive management, Corporate Strategy, Growth Division, Marketing, Product Development, and Actuarial Services. Provides research and insights on market conditions and competitive landscape. Accumulates competitive data and information from multiple primary and secondary sources and synthesizes such data/information into reports that aid business decision making and integrates strategic market insights into BCBSAZ products and services. Use of creative reporting formats/mediums not limited to digital, video, and other mediums that aid the rapid dissemination of intelligence an expected evolution of the position.

REQUIRED QUALIFICATIONS

Required Work Experience

Level 1 1 year Experience in primary and secondary market research and data analysis

Level 2 3 years Experience in primary and secondary market research and data analysis

Level 3 5 years Experience in primary and secondary market research and data analysis

Level 4 7 years Experience in primary and secondary market research and data analysis

Required Education

• Bachelor’s degree in business, marketing, economics, statistics/math, literature, or related research field

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• N/A

Preferred Education

• Master’s degree in business, marketing, economics, statistics, or related research field

Preferred Licenses

• N/A

Preferred Certifications

• N/A

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

LEVEL 1 – Entry-level position in competitive intelligence and market research

• Collect, analyze, and disseminate market intelligence via creative and timely mediums to the ELT and business segments about the competitive environment and relevant business issues.
• Locate and mine external data sources to gather competitive insights including market trends and competitor’s strategies.
• Transform data into intelligence through synthesis and analysis to provide executive decision support.
• Facilitate data‑driven, fact‑based decision making.
• Define cross‑functional expectations, and provide concise, actionable, timely deliverables.
• Interpret requests for information and provide actionable, well‑written reports.
• Create and maintain competitor profiles and competitor market share reports.
• Develop and maintain intranet knowledge library and a share site where the organization can self‑serve and download reports as needed.
• Manage supplier and consultant relationships and budgets.
• Complete assignments as requested by the Strategy Department

LEVEL 2 – Intermediate‑level position, focused on more complex research.

• Conduct research with strategic thought leadership that draws conclusions from data that serve as meaningful decision‑making insights.
• Advance routine sources of research information to ensure most leading practice content is accessed for reporting purposes.
• Contribute to situation assessments that inform the business planning process.
• In support to the Director of Strategic Intelligence engage in assigned projects or reporting assignments by defining research and intelligence objectives, including identification of appropriate research methodologies, report/deliverable outcomes, reporting formats and communication requirements.
• Provide vendor and budget management, including data insights and recommendations and ensuring vendor spend remains within annual budgets.

LEVEL 3 – Advance‑level position, able to manage large and/or complex projects.

• Ensure all research initiatives are tied to business strategies and deliver insights that drive strategic decision‑making.
• Lead large research projects with minimal oversight.
• Conduct extensive research and analysis to identify market trends, new business opportunities, client needs, and competitor strategies.
• Renew reporting and presentation mediums to enable the production of leading practice and customer‑appealing reports.
• Conduct budget management functions for the Chief Strategy Office cost centers

LEVEL 4 – Senior‑level position, able to provide strategic insight.

• Create and update comprehensive industry, competitor, and customer models including market share, growth projections and trends, and market forces.
• Provide market and competitive insights through presentations and reports to the Executive Leadership Team.

ALL LEVELS

• Each progressive level includes the ability to perform the essential functions of any lower levels.
• The position has an onsite expectation of 1 day per week and requires a full‑time work schedule. Full‑time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills

• Strong proficiency in spreadsheet, word processing, and presentation software
• Intermediate ability in mathematics and statistics, specifically as applies to market research and analysis
• Basic understanding of database management principles
• Strong knowledge of primary and secondary research methodologies and research ethics
• Strong writing and verbal communication skills
• Willingness to constantly improve reporting mediums and production of presentations

Required Professional Competencies

• Ability to solve problems independently and draw accurate conclusions from data using basic analytic techniques.
• Ability to deal with ambiguity and make recommendations with less than complete or conflicting information while maintaining appropriate time management.
• Project management skill needed to create timelines, track deliverables, resolve issues, and communicate status.
• Ability to summarize and communicate effectively, both orally and in writing, to all levels in all departments
• High level of creativity and curiosity
• Strong problem‑solving drive
• Ability to conduct work independently or in a team setting
• Ability to work under pressure and meet tight deadlines
• Ability to work accurately, with high attention to detail
• Ability to summarize and communicate technical information for a non‑technical audience
• Ability to build and maintain productive working relationships

Required Leadership Experience and Competencies

• N/A

PREFERRED COMPETENCIES

Preferred Job Skills

• Detailed knowledge of health insurance or healthcare industry
• Competent in Excel, PowerPoint, and Word
• Excellent writing skills: grammar, punctuation, and the ability to convey relevant, concise information, based on data, to any level of the organization

Preferred Professional Competencies

• N/A

Required Leadership Experience and Competencies

• N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.