Compensation Specialist

Manulife; Massachusetts; Remote; USD 43,000 - 52,000; Full time

Job summary

A leading financial services firm is seeking to fill a remote position focusing on client service and commission inquiries. Ideal candidates will possess strong negotiation, problem-solving, and communication skills, with a background in customer service. The role offers career advancement opportunities and a supportive work environment, along with comprehensive benefits. Candidates with post-secondary education or equivalent experience are encouraged to apply.

Benefits

Salary up to $71,375 CAD

Career advancement opportunities

Comprehensive benefits

Supportive work environment

Incentive programs

Responsibilities

• Respond to commission-related inquiries via call center and email.
• Handle sensitive situations with professionalism and tact.
• Deliver high-quality service to clients and stakeholders.
• Resolve complex service issues and coordinate with relevant departments.

Skills

Negotiation

Problem-solving

Communication

Customer service

Organizational skills

Attention to detail

Multitasking

Microsoft Office Suite proficiency

Education

Post-secondary education or equivalent professional experience

Job description

Overview

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $71,375 CAD
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Comprehensive benefits including health, dental, mental health, and retirement plans
• Supportive and inclusive work environment that prioritizes well-being
• Incentive programs tied to business and individual performance

What to Expect (Job Responsibilities)

• Respond to commission-related inquiries via the call center and dedicated email inbox
• Handle sensitive situations with professionalism, tact, and diplomacy
• Deliver high-quality service to clients, producers, and regional directors
• Foster strong relationships with internal and external stakeholders to promote customer satisfaction
• Proactively resolve complex service issues and coordinate with relevant departments

What is Required (Qualifications)

• Post-secondary education or equivalent professional experience
• Excellent negotiation, problem-solving, and communication skills
• Exceptional customer service and organizational skills with keen attention to detail
• Ability to multitask and adapt in a fast-paced, dynamic environment
• Proficiency in Microsoft Office Suite

How to Stand Out (Preferred Qualifications)

• Call center experience is considered an asset

Hashtags

#FinancialServices #RemoteWork #CareerGrowth #CustomerService #IncentivePrograms

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