Compassionate Refugee & Immigrant Case Worker

World Relief; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

World Relief in Chicago seeks a dedicated case manager to support immigrant families by applying for public benefits, helping access medical care, and guiding children into schools. The role includes referrals to external organizations and ongoing community orientation.

You will conduct assessments, arrange transportation, and maintain accurate client files while collaborating with staff to advocate for clients within the local system.

Qualifications

• Must have mature, personal Christian faith.
• Commitment to World Relief’s mission and values.
• Ability to affirm World Relief’s beliefs and policies.
• Bilingual in Spanish or Arabic preferred.
• Proficient with Microsoft Office and basic tech tools.

Responsibilities

• Conduct comprehensive assessments for immigrant families and connect to services.
• Assist asylum-seeking families with public benefits and referrals.
• Guide participants through the healthcare system, appointments, and transportation.
• Provide orientation about Chicago and local resources.
• Schedule and accompany clients to appointments and maintain records.
• Participate in team meetings and trainings; perform additional duties as needed.

Skills

Bilingual (Spanish/Arabic)

Interpersonal skills

Trauma-informed care

Microsoft Office

Tools

Microsoft Office

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

This position will provide case management services to immigrant families including services such as applying for public benefits, accessing medical care, assisting children to enroll in school, providing referrals to external organizations, and ongoing community orientation.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

This position will provide case management services to immigrant families including services such as applying for public benefits, accessing medical care, assisting children to enroll in school, providing referrals to external organizations, and ongoing community orientation.

ROLE & RESPONSIBILITIES:

• Conduct comprehensive assessments with immigrant families to assess needs and barriers, and to facilitate connections to appropriate services for meeting identified needs.


• Assist asylum seeking families in accessing and understanding public benefits such as Medicaid, All Kids, VTTC and WIC.


• Orient participants to the healthcare system including making appointments, arranging transportation, and communicating important information to physicians


• Provide education/orientation to families regarding their new surroundings in the city of Chicago


• Assist immigrants in scheduling and attending appointments with social service and medical providers, at times providing transportation


• Maintain timely and accurate client files, case notes, and reporting records


• Actively participate in department meetings and program trainings


• Other duties as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith


• Committed to the mission, vision, and values of World Relief


• Desire to serve and empower the Church to impact vulnerable communities


• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document


• Valid drivers license, access to reliable vehicle and ability to pass MVR standards


• Bilingual (Spanish or Arabic preferred due to client/community needs)


• Valid driver’s license, and ability/willingness to drive minivan and/or 15-passenger van required


• Proficient in Microsoft Office

PREFERRED QUALIFICATIONS:

• Highly self-motivated with strong follow-through and ability to work independently


• Adaptable and comfortable working in a fast-paced and changing environment


• Knowledge of the immigrant experience highly preferred


• Strong mediation and problem-solving skills


• Excellent interpersonal and relational skills.


• Detail-oriented, organized, and able to follow through on projects and assignments


• Experience and/or training in working with traumatized populations or trauma informed care


• Desire to engage the local church in partnership with our service to asylum seekers


• Demonstrated ability to multi-task, problem solve, and exercise critical thinking skills


• Willingness to advocate on behalf of clients with service providers, and governmental organizations

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.