Compassionate Outpatient Intake Coordinator

Gosnold; Parkwood Beach (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Blue Cross & Blue Shield health and 2

Vision insurance

Medical and dependent care flexible

Paid vacation, sick, and holiday time

403b retirement savings plan with Roth

Employee Assistance Program

Life and supplemental life insurance

Tuition assistance

Equal Opportunity Employer

Job summary

Gosnold, Inc. is seeking an Outpatient Intake Coordinator in Wareham, MA, to gather pre-admission information for patients entering outpatient programs. The role requires accuracy, sensitivity, and timely communication with patients, families, and referents.

It may also involve responding to inquiries about inpatient programs when needed. The position emphasizes warm, professional interaction, coordination with billing, and ensuring proper admission screening and documentation.

Qualifications

• High School Diploma required; college degree preferred.
• Experience using a computer and web-based programs.
• Strong customer service orientation and ability to enter data accurately in an electronic health record system.
• Ability to multi-task and service multiple callers.

Responsibilities

• Provide excellent customer service to Gosnold patients, families, health care providers, and referents seeking access to outpatient services.
• Respond promptly to phone, email, and referral inquiries regarding outpatient programs with sensitivity and professionalism.
• Collect, review, and interpret referral and demographic information to determine outpatient admission suitability.
• Determine preliminary payer status and verify health insurance coverage prior to admission or scheduling.
• Maintain accurate electronic patient records and ensure timely documentation of intake data.

Skills

Customer service

Electronic data systems

Data entry

Education

High School Diploma

College degree preferred

Job description

Gosnold, Inc. is seeking an Outpatient Intake Coordinator in Wareham, MA, to gather pre-admission information for patients entering outpatient programs. The role requires accuracy, sensitivity, and timely communication with patients, families, and referents.

It may also involve responding to inquiries about inpatient programs when needed. The position emphasizes warm, professional interaction, coordination with billing, and ensuring proper admission screening and documentation.