Compassionate Home Care Intake Coordinator

Rockaway Home Care; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Rockaway Home Care in St. Louis, MO seeks a compassionate Home Care Intake Coordinator to manage the front-end of our services. You will conduct client assessments, verify insurance, and oversee paperwork to ensure a smooth transition into care.

Work with the care team to develop personalized plans, keep accurate records, and communicate with clients, families, and providers. The role requires organization, reliability, and a patient-centered approach.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a healthcare setting or home care.
• Strong communication and organizational skills.
• Proficiency with electronic medical records and Microsoft Office.
• Familiarity with state and federal home care regulations.
• Ability to work both independently and as part of a team.

Responsibilities

• Coordinate the intake process for new clients, including patient assessments, insurance verifications, and paperwork completion.
• Collaborate with our care team to develop personalized care plans that meet the unique needs of each client.
• Communicate effectively with clients, families, and healthcare providers to ensure a smooth transition into our home care services.
• Maintain accurate and up-to-date records of client information, care plans, and service delivery.
• Identify and address any issues or concerns that may arise during the intake process.
• Demonstrate a commitment to our company slogan, "You're not a patient, you're family," by treating each client with dignity, respect, and compassion.

Skills

Communication skills

Organizational skills

Microsoft Office

EMR familiarity

Teamwork

Regulatory knowledge

Education

High school diploma or equivalent

Degree in related field preferred

Tools

EMR systems

Microsoft Office

Job description

Rockaway Home Care in St. Louis, MO seeks a compassionate Home Care Intake Coordinator to manage the front-end of our services. You will conduct client assessments, verify insurance, and oversee paperwork to ensure a smooth transition into care.

Work with the care team to develop personalized plans, keep accurate records, and communicate with clients, families, and providers. The role requires organization, reliability, and a patient-centered approach.