Compassionate Funeral Service Coordinator

Service Corporation International; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International seeks a dedicated Specialist to deliver exemplary customer service to client families after a loss. You will work closely with funeral directors, coordinate removals, schedule services and prepare arrangement documents with attention to accuracy and sensitivity.

The role requires a calm, compassionate communicator who can multi-task in a fast-paced environment and uphold strict confidentiality.

Qualifications

• High School diploma or equivalent required.
• 2 years of office clerical or customer service experience.
• Strong computer and software knowledge; proficient with MS Office.
• Good driving record and valid driver's license; able to pass relevant clearances.

Responsibilities

• Meet regularly with Funeral Director(s) to coordinate needs.
• Handle first calls and dispatch removal teams; file death certificates and claims.
• Schedule services and prepare documents; assist with ceremonies and setup.
• Coordinate with churches, cemeteries and staff; maintain confidentiality.

Skills

Customer service

Communication

Empathy

Attention to detail

Problem solving

Multi-tasking

Confidentiality

Team player

Work ethic

Proactive

Education

High School diploma or equivalent

Driver's license

Tools

MS Office

Job description

Service Corporation International seeks a dedicated Specialist to deliver exemplary customer service to client families after a loss. You will work closely with funeral directors, coordinate removals, schedule services and prepare arrangement documents with attention to accuracy and sensitivity.

The role requires a calm, compassionate communicator who can multi-task in a fast-paced environment and uphold strict confidentiality.