Compassionate Front Desk & Resident Support Specialist

Synergy Senior Management; Harbor Springs (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Pineview Cottage in Harbor Springs, MI, is seeking a compassionate Receptionist to join our assisted living team. The role focuses on being the first point of contact for residents, families, and vendors, handling calls, scheduling, and assisting with administrative tasks.

The ideal candidate will have customer service experience, strong communication and organizational skills, and a professional, compassionate approach to working with seniors and families.

Qualifications

• Previous receptionist, administrative, or customer service experience preferred.
• Strong telephone and communication skills.
• Excellent organization and attention to detail.
• Ability to handle confidential financial and resident information.
• Basic computer skills and ability to learn billing and administrative software.
• Ability to work independently while also functioning effectively as part of a team.
• Professional, dependable, courteous, and compassionate approach to working with seniors and their families.

Responsibilities

• Answer and direct all incoming telephone calls in a professional and courteous manner.
• Take accurate messages and ensure calls are directed to the appropriate department or staff member.
• Greet residents, families, visitors, and vendors and provide assistance as needed.
• Respond to general questions and provide accurate information while maintaining confidentiality.
• Maintain a professional and organized reception area.
• Assist with scheduling, correspondence, filing, and other administrative tasks.
• Provide courteous and compassionate service to residents and their families.
• Serve as a reliable point of contact for routine questions and requests.
• Communicate concerns or issues to the appropriate staff member promptly.
• Maintain positive relationships with residents, families, staff, and community partners.

Skills

Customer service

Telephone skills

Communication

Organization

Teamwork

Confidentiality

Learning mindset

Tools

Billing software

Administrative software

Job description

Pineview Cottage in Harbor Springs, MI, is seeking a compassionate Receptionist to join our assisted living team. The role focuses on being the first point of contact for residents, families, and vendors, handling calls, scheduling, and assisting with administrative tasks.

The ideal candidate will have customer service experience, strong communication and organizational skills, and a professional, compassionate approach to working with seniors and families.