Compassionate Case Manager — Client Services & Compliance

Shine Bright Care; Fairbanks (AK); On-site; USD 42,000 - 56,000; Full time

Job summary

Shine Bright Care in Fairbanks, Alaska is seeking a Case Management professional to handle administrative duties, maintain consumer files, and ensure compliance with state and federal regulations. The role emphasizes serving clients with compassion and professionalism.

You will act as primary contact for consumers and guardians, assist with assessments, intake processing, and coordinating schedules, while protecting confidentiality and data accuracy in a fast-paced environment.

Qualifications

• Must have a high school diploma or GED with 2 years’ experience in the healthcare field.
• Strong interpersonal and customer service skills.
• Knowledge of HIPAA regulations and confidentiality.
• Proficient with Microsoft Office applications and typing 65 wpm.
• Ability to work independently and in a team, with attention to detail.

Responsibilities

• Primary contact for Consumers/Legal Representatives/Guardians and family members.
• Prepare documentation and attend initial and annual assessments.
• Process new consumer intake documentation.
• Handle verification of diagnosis requests with providers.
• Process consumer supplies and products as needed.
• Fax documentation to the State of Alaska and maintain files.
• Assist in scheduling home visits and coordinate care teams.
• Ensure compliance with program policies and state/federal regulations.
• Maintain confidential records and organize data efficiently.
• Support Office Manager and Executive Director as needed.

Skills

Interpersonal skills

HIPAA knowledge

MS Word

MS Excel

Typing 65 wpm

Written and oral communication

Confidentiality

Organizational skills

Following instructions

Teamwork

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

Shine Bright Care in Fairbanks, Alaska is seeking a Case Management professional to handle administrative duties, maintain consumer files, and ensure compliance with state and federal regulations. The role emphasizes serving clients with compassion and professionalism.

You will act as primary contact for consumers and guardians, assist with assessments, intake processing, and coordinating schedules, while protecting confidentiality and data accuracy in a fast-paced environment.