Compassionate Caregiver - Group Home & Day Treatment

Miraclehouses; Charlotte (NC); On-site; USD 23,000 - 30,000; Full time

Job summary

Miracle Houses, Inc. in Charlotte, NC is seeking compassionate Direct Care Staff to support residents in its group home and day treatment programs.

You will provide supervision, structure, and hands-on assistance while following individualized plans, maintaining a safe, supportive, and therapeutic environment. This role requires attention to documentation, collaboration with clinical staff, and the ability to respond calmly to emergencies.

Qualifications

• High school diploma or GED required.
• Must meet all state and program requirements for direct care personnel.
• Previous experience working with children, adolescents, behavioral-health clients, or individuals in residential care preferred.
• Ability to follow individualized plans and written instructions.
• Ability to complete accurate documentation within required timeframes.
• Ability to remain calm during behavioral or emergency situations.
• Reliable attendance and ability to work assigned shifts.
• Valid driver's license and acceptable driving record when transportation duties are assigned.
• Must successfully complete required background checks, health screenings, and other pre-employment requirements.
• Must complete required CPR, first aid, medication, safety, and crisis-intervention training.

Responsibilities

• Provide direct supervision and support in group home and day treatment settings.
• Follow each client's person-centered plan, treatment plan, behavioral plan, and safety requirements.
• Assist clients with daily living activities, hygiene, routines, meals, transportation, and community participation.
• Support participation in educational, therapeutic, recreational, and skill-building activities.
• Use approved behavioral interventions, redirection, and de-escalation techniques.
• Observe and document client behavior, progress, needs, and changes in condition.
• Complete daily notes, shift summaries, attendance records, behavioral documentation, and incident reports.
• Immediately report injuries, incidents, medication concerns, behavioral changes, and safety risks.
• Maintain appropriate professional boundaries and protect client confidentiality.
• Help maintain a clean, organized, safe, and structured program environment.
• Participate in staff meetings, supervision, training, and treatment-team discussions.
• Communicate effectively with supervisors, Qualified Professionals, clinical staff, and other authorized team members.
• Transport clients when assigned and follow transportation and vehicle-safety procedures.
• Follow medication-administration procedures when trained and authorized.
• Comply with company policies and all licensing, documentation, and reporting requirements.
• Complete other duties assigned by the supervisor or program leadership.

Skills

Effective communication

Observation and documentation

Calm under pressure

Transportation safety

Education

High school diploma or GED

Tools

CPR training

First aid training

Background checks

Medication administration training

Driver's license

Job description

Miracle Houses, Inc. in Charlotte, NC is seeking compassionate Direct Care Staff to support residents in its group home and day treatment programs.

You will provide supervision, structure, and hands-on assistance while following individualized plans, maintaining a safe, supportive, and therapeutic environment. This role requires attention to documentation, collaboration with clinical staff, and the ability to respond calmly to emergencies.