Compassionate Auto Service Advisor — Fast, Clear Repairs

Fowler Automotive; Longmont (CO); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K matching

Paid time off

Volunteer PTO

Paid holidays

Parental leave

Employee assistance program

Education sponsorships

Job summary

Fowler Kia of Longmont is hiring an Automotive Service Advisor in Longmont, CO. The role centers on communicating repair needs to technicians, advising services, and delivering timely estimates to ensure a smooth guest experience.

We emphasize empathy, clear communication, and strong CSI standards while supporting guests through vehicle repairs and maintenance. This full-time position offers comprehensive benefits and career growth opportunities with Fowler Kia of Longmont.

Responsibilities

• Understand that our business and success revolve around our guests
• Listen to our guests and clearly communicate repair needs to technicians
• Advise recommended/additional services based on the individual guest
• Provide accurate estimates and timelines for repairs/maintenances
• Stay connected in constant communication with each guest throughout the repair process
• Inspect repair quality and ensure that all work is completed
• Notify our guests when vehicles are ready for pick up
• Review and simplify repairs performed and associated costs with every guest
• Actively present the guest’s vehicle to them after service to stand by our work performed
• Understand the inconvenience and emotion that stem from a broken vehicle and show empathy
• Communicate needs and roadblocks with management allowing them to have your back
• Exceed Customer Satisfaction Index (CSI) scores in accordance with manufacturer standards

Job description

Fowler Kia of Longmont is hiring an Automotive Service Advisor in Longmont, CO. The role centers on communicating repair needs to technicians, advising services, and delivering timely estimates to ensure a smooth guest experience.

We emphasize empathy, clear communication, and strong CSI standards while supporting guests through vehicle repairs and maintenance. This full-time position offers comprehensive benefits and career growth opportunities with Fowler Kia of Longmont.