Community & Workforce Specialist II – One Stop Training Team

Jobtailor; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a dedicated administrator to support the Community & Workforce Development One-Stop Training Team in Tucson. The role focuses on TABE test administration, client services, and coordination with partner agencies to connect community members with employment, education, and financial assistance resources.

The position emphasizes accurate record-keeping, strong communication with clients, and collaboration with staff and volunteers to advance program goals.

Qualifications

• Associate degree or one year of professional experience in health, customer service, human services, or related field.
• Minimum one year of experience working with job seekers in person and over the phone.
• Prefers bilingual Spanish/English and familiarity with ADA and data entry.

Responsibilities

• Administer TABE tests following standardized parameters.
• Perform administrative duties for the training team.
• Communicate with clients regarding services in person or by phone.
• Provide direct services to clients by phone, email, or in person.
• Collaborate with agencies to maximize resources and services.
• Maintain accurate participant records and progress.
• Represent the program at community events and meetings.
• Support program objectives and mentors staff and volunteers.

Skills

TABE Admin

Client Communication

Data Entry

Spreadsheet Software

Bilingual Spanish/English

Classroom Management

Education

Associate degree or equivalent

Tools

Excel

Job description

Administer the Testing of Adult Basic Education (TABE) test following standardized testing parameters
Perform administrative duties for the Community & Workforce Development One-Stop Training Team
Communicate with clients in person or by phone regarding training department services
Participate in day-to-day operational and support activities of a specialized program or work unit
Provide direct services to clients by phone, email, online, or in person
Collaborate with agencies and organizations to maximize resources and services
Assess community members’ needs and guide them to appropriate resources
Match qualified candidates with employment, education, or financial-assistance resources, coaching, or support
Represent the program at community events and meetings with County personnel or community partners
Provide administrative support for program objectives, including mentoring and leading staff and volunteers
Provide input to management on program goals and objectives
Manage and maintain accurate participant records and progress
Perform other duties supporting the department and Pima County

Requirements

• Associate degree from an accredited college, university, or technical school in management, public or business administration, or a related field, and one year of professional experience in health, customer service, human services, or a closely related field
• OR one year of experience with Pima County as a Community and Workforce Specialist I or similar Pima County position
• Relevant experience and/or education from an accredited college or university may be substituted
• Minimum one year of experience working with job seekers in person and over the phone (preferred)
• Minimum six months of experience with data entry and spreadsheet software such as Excel (preferred)
• Experience with or knowledge of classroom management, emphasizing standardized testing (preferred)
• Bilingual Spanish/English (preferred)
• Ability to work independently and make quick decisions
• Familiarity with the Americans with Disabilities Act (ADA)
• Problem-solving and organizational skills
• Effective client communication skills
• Valid driver license required at application; valid Arizona driver license required at appointment
• Must pass required fingerprint clearance, criminal history self-disclosure, Central Registry, and pre-employment background checks
• Subject to a 39-month DOT Motor Vehicle Record review
• Ability to operate a motor vehicle, distinguish colors, have depth perception, and peripheral vision

Core Competencies

Demonstrates expertise in administering standardized tests and providing direct client services while effectively managing participant records and collaborating with community organizations. Proficient in problem-solving, client communication, and organizational skills to support program objectives.

Highest-signal resume keywords

• TABE Test Administration
• Client Communication
• Data Entry and Spreadsheet Software
• Bilingual Spanish/English
• Classroom Management

ATS Optimization Keywords

Hard Skills

• Standardized Testing
• Data Entry
• Spreadsheet Software
• Client Services
• Program Administration

Soft Skills

• Problem-Solving
• Organizational Skills
• Effective Communication
• Independence
• Decision-Making

Certifications & Qualifications

• Valid Driver License
• Fingerprint Clearance
• Criminal History Self-Disclosure

Industry Keywords

• Community Development
• Workforce Development
• Human Services
• Americans with Disabilities Act
• Pima County