Community & Virtual Events Manager – Mainframe Customer Engagement

Broadcom; Chicago (IL); On-site; USD 73,000 - 117,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Employee Stock Purchase Program

Paid holidays

Job summary

Broadcom is seeking an experienced Community Manager for its Mainframe Software Division to monitor and enhance online community programs. The role centers on driving user adoption, engagement, and retention while coordinating with product, education, support and documentation teams.

In-office attendance is required at one of the listed locations. You will moderate multiple spaces on the Higher Logic platform, manage gated private spaces for pre-release feedback, and help promote training and

Qualifications

• Bachelors and 5+ years of related or Masters degree and 3+ years of related experience.
• Four or more years of experience in an online community engagement role.
• Advanced skills time management, facilitation, and organization.
• Experience in managing stakeholders.
• Knowledge of change management principles.
• Ability to work in a physical office environment at one of our listed locations.

Responsibilities

• Manage day-to-day operations of Broadcom's Mainframe online communities, including forum settings and access permissions.
• Monitor community discussions and moderation queue to ensure professional, customer-focused conversations.
• Oversee ideation platform to review and act on user-submitted functionality requests.
• Coordinate gated private validation spaces with Product Management for pre-release software.
• Collaborate with Education team to host training opportunities (virtual and in-person).
• Liaise between customers, Product Management, Engineering, Support, and Marketing to align initiatives.
• Analyze community metrics and health indicators like membership and activity.
• Build a customer recognition program highlighting active participants.
• Support in-person events for the Customer Engagement team as needed.
• Moderate Higher Logic spaces and drive gated validation communities; promote training paths and digital badges.

Skills

Online community engagement

Stakeholder management

Time management

Facilitation

Organization

Education

Bachelor's degree

Master's degree

Tools

Data analytics

Mainframe software

Job description

Job Description

Broadcom’s Mainframe Software Division (MSD) is seeking an experienced and energetic Community Manager with experience in online communities to monitor and enhance our online community programs & activities. To bring focus on driving user adoption, engagement, and retention. The ideal candidate will act as the backbone and center of a collaboration hub across our core product, education, support, and documentation teams who partner with our customers every day. This position is a key team member of the Customer Engagement team within the Mainframe Education & Customer Engagement Team. Daily in-office attendance is required for this position in one of the offices listed for this position. There are no remote or hybrid options available at this time.

Skill & Competency Highlights

Key to this position is strong program and project management proficiency, alongside the ability to think critically, align with strategic business goals, and prioritize work effectively. The ideal candidate communicates clearly across peers, colleagues, customers, and management, comfortably balances multiple projects simultaneously, and proactively identifies problems to propose actionable solutions.

Key Responsibilities

• Manage day‑to‑day operations of Broadcom's Mainframe Software Division online product, education, and private validation communities, including configuring forum settings, assigning user permissions, and troubleshooting access issues.
• Monitor community discussions and the related moderation queue daily to ensure professional behavior and on‑going, customer‑focused conversations.
• Oversee the community‑based ideation platform to ensure that user‑submitted functionality requests are reviewed regularly and acted up on when appropriate.
• Work closely with Product Management to coordinate gated, private validation spaces for pre‑release software, ensuring privacy and security.
• Collaborate with the Mainframe Education team to host and promote virtual and in‑person training opportunities.
• Act as the liaison between customers, Product Management and Engineering, Support, and Marketing teams to ensure community initiatives align with division goals.
• Analyze community metrics and health indicators, including community membership and activity as part of Broadcom’s larger Customer Engagement strategy.
• Build a customer recognition program that highlights the individuals that consume and engage with our Education and Customer Engagement programs most.
• Assist the Customer Engagement team with other in‑person events as required.
• The core responsibilities of this position center on managing multiple specialized spaces hosted on the Higher Logic community platform. You will directly moderate and spark discussion within our public community forums, while spearheading the division's ideation programs to collect and categorize user feedback for our product development pipelines. Furthermore, you will securely manage gated, private validation communities to facilitate trusted customer feedback on pre‑release software, and partner closely with the training team to elevate our education communities by promoting web‑based training paths, technical exchanges, and digital badges.

Job‑Specific Authority and Scope

Generally, work without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation: Make strategic and tactical decisions that directly affect day to day online customer engagement. Apply knowledge, skills, and experience to create new engagement approaches, processes, and systems. Resolve conflicts and elevate any irresolvable conflicts or deviations from corporate policy.

Required Skills and Qualifications

• Bachelors and 5+ years of related or Masters degree and 3+ years of related experience
• Four or more years of experience in an online community engagement role.
• Advanced skills time management, facilitation, and organization.
• Experience in managing stakeholders.
• Knowledge of change management principles.
• Ability to work in a physical office environment at one of our listed locations.

Preferred Skills and Qualifications

• Working knowledge of the software industry
• Working knowledge of mainframe software
• Experience with data analytics

Compensation and Benefits

The annual base salary range for this position is USD 73,100.00 To USD 117,000.00

As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.

Broadcom offers a competitive and comprehensive benefits package:

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave
• vacation time
• The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Equal Opportunity

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.

We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.