Community Veterinary Services Coordinator

Humane-Animal-Rescue-of-Pittsburg; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Humane Animal Rescue in Pittsburgh is seeking a Veterinary Technician to support free and low-cost clinics both offsite and onsite. You will log medical records, educate clients, and assist veterinarians with vaccines, medications, and homecare instructions.

The role requires strong communication, empathy, and the ability to work across departments to improve patient experiences. Weekend and some evening hours may be required.

Qualifications

• Excellent communication skills and empathy when interacting with pet owners.
• Ability to work across departments to support patient care and client services.
• Willingness to learn multiple record-keeping software programs.

Responsibilities

• Uphold the mission of Humane Animal Rescue.
• Support free and low-cost clinics both offsite and onsite; assist in MOVES mobile clinic operations.
• Educate clients on pet ownership responsibilities and vaccine protocols.
• Log medical records and manage inventory for mobile clinic supplies.
• Answer client questions by phone or email; schedule appointments and reminders.
• Explain medications, homecare instructions, and follow-up needs to clients.
• Collaborate with colleagues to enhance client experience, safety, and volunteer support.
• Manage vaccinations and vaccination protocols with veterinarians as needed.
• Log usage of controlled substances and maintain proper records.
• Maintain cleanliness and organization of the MOVES vehicle; track program spending.

Skills

Excellent communication

Empathy & compassion

Team collaboration

Record keeping software

Weekend/evening availability

Driver's license

Education

High school diploma or equivalent

2-year Veterinary Technician degree / equivalent experience

Fear Free certification (preferred)

Job description

Description

• Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position.
• Understand and support the Open-Door Philosophy of Humane Animal Rescue.
• Maintain positive relationships with co-workers, managers, directors, clients, partners, and stakeholders; work closely with organizational partners such as the Center for Inclusion Health and ROOTS.
• Staff both offsite and onsite free and low-cost veterinary clinics; drive the HARP MOVES mobile clinic to and from events.
• Stay informed about other medical assistance programs through HARP and through other local organizations; educate clients on a wide array of pet ownership responsibilities; ensure that other departments have appropriate resources to offer clients.
• Communicate with clients over the telephone and MOVES email, answer general questions in a timely fashion, schedule appointments, make reminder calls as needed, and check out clients after appointments.
• Handle clients’ medical questions with confidence and direct to veterinarians when appropriate; communicate common medical issues, necessary follow-up, and homecare instructions to clients.
• Work with multiple departments to improve the client experience, safety, and volunteer support of low-cost and free clinics.
• Understand common vaccinations and vaccination protocols; be able to explain them to clients.
• Understand usage, dosage, and common side effects for commonly used prescription drugs.
• Properly log the usage of, and correctly handle, controlled substances.
• Maintain full inventory of the HARP MOVES mobile clinic, informing appropriate staff when supplies need to be ordered; keep the vehicle clean and organized.
• Enter medical records into software after events and keep physical records organized.
• Collect data and track program statistics and spending.
• Read and understand medical records from other facilities and use that information to determine next steps in proper care of the animal.

Requirements

• High school diploma or equivalent
• Two (2) year Veterinary Technician degree or equivalent/relevant experience strongly preferred
• Existing Fear Free certification a plus (training will be provided if needed)
• Excellent communication skills; ability to have difficult conversations with pet owners and maintain empathy and compassion.
• Ability, experience, and willingness to respectfully work with diverse populations, including the ability to engage with and build trust among people living in under-resourced communities.
• Ability to work collaboratively across departments and organizations and maintain positive, cooperative relationships with co-workers and partners.
• Ability to learn multiple record keeping software programs.
• Ability to work weekends as needed and occasional evenings and holidays as scheduled.
• Work requires lifting and carrying animals, pet supplies, and event materials (will be assisted by other staff members in lifting loads over 40 lbs.); walking or standing for extended periods of time; frequently working in a bent position.
• A valid driver’s license and comfort with driving large vehicles with training