Community Clinical Coordinator

Austin Community College; Madison (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Vision and dental options

Comprehensive benefits package

Job summary

An animal care organization is seeking a Clinical Operations Coordinator in Madison. The role entails hands-on veterinary support and administrative coordination. Ideal candidates will have over 5 years of veterinary technician experience and strong interpersonal skills. The position offers competitive benefits, including healthcare options and a supportive work environment.

Qualifications

• 5+ years of experience as a veterinary technician required.
• Experience in customer service or administrative roles preferred.
• Ability to work weekends, holidays, and nights as scheduled.

Responsibilities

• Assist veterinarians during patient appointments.
• Provide surgical support and monitoring.
• Manage clinic inventory and appointments.

Skills

Veterinary technical skills

Customer service

Organizational skills

Interpersonal skills

Microsoft 365 proficiency

Education

Certified/Licensed Veterinary Technician

Tools

Practice management software

Job description

The Humane Rescue Alliance (HRA) seeks a dedicated Clinical Operations Coordinator to join our dynamic medical team. This role combines hands‑on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high‑quality, compassionate medical services.

The Role: What You’ll Do

Clinical & Technical Support

• Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions.
• Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention.
• Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions.
• Perform and assist with humane euthanasia when necessary.
• Train new and existing staff in daily operations, technical skills, and safety protocols.
• Maintain medical and laboratory equipment.

Administrative & Operational Coordination

• Coordinate scheduling of medical appointments and surgery.
• Utilize practice management software to maintain accurate and complete medical records.
• Manage clinic inventory.
• Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education.
• Address and elevate safety concerns or client service issues promptly and appropriately.
• Provide support to the Director of Medical Programs in the development and implementation of new community initiatives.
• Other duties as assigned.

About You: Skills & Qualifications

• Five or more years of experience as a veterinary technician in an animal hospital or shelter, demonstrating strong organizational skills required. Certified or Licensed Veterinary Technicians are encouragedto apply.
• One or more years of customer service, administrative, or clinic operations experience in a fast‑paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.
• Proficient technical skills including administering medications, phlebotomy, IV catheter placement, anesthesia monitoring, and lab diagnostics.
• Knowledge of restraint and animal handling techniques, animal safety practices, and recognition of behavior patterns.
• Proficient in Microsoft 365, shelter and practice management software, and internet applications.
• Strong interpersonal skills with a customer‑service orientation; able to communicate in a professional, empathetic manner with staff, clients, and volunteers.
• Ability to work evenings, weekends, and holidays as scheduled.
• Successful completion of HRA Euthanasia Certification program within 6 months of hire.
• Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.
• Ability to work independently and collaboratively in high‑stress, fast‑paced environments with multiple priorities.
• Passion for HRA’s mission and commitment to caring for all animals regardless of species, age, or temperament.

Qualifications – Education & Experience

• Five or more years of experience as a veterinary technician required.
• One or more years of customer service or administrative experience preferred.
• Certified/Licensed Veterinary Technician are encouraged to apply.

Where You'll Work: Physical Requirements & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Availability and ability to work occasional weekend or weeknight hours.
• Annual travel to Madison for major gifts support.
• Regularly sits at a computer station and operates electronic equipment.
• Ability to be comfortable working with cats, dogs, small animals, reptiles, fish and wildlife.
• Due to nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.

Ready to Make an Impact?

Apply today and become part of a team where your compassion, skills, and commitment will directly save lives and strengthen communities.

The Humane Rescue Alliance (HRA) offers a comprehensive benefits package including healthcare, vision, dental and select offerings for pets. Additional information may be provided upon request.

Multilingual candidates are encouraged to apply. A salary premium may be offered for multilingual candidates who demonstrate proficiency in written and oral testing.

HRA is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodation will be provided to qualified individuals requiring them.