Community Therapy Team Administrator

NHS; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading NHS organization is seeking a Community Therapy Team Administrator to provide administrative support to its community-based services. The role requires a good level of education and proficiency in IT systems, alongside previous clerical experience in a healthcare context. Join a committed multidisciplinary team focused on improving patient care and facilitating optimal health support across the community.

Benefits

Ongoing training and development

Collaborative team environment

Participation in a transformational journey in healthcare

Qualifications

• Experience working in a clerical setting is preferred.
• Experience in a healthcare setting is beneficial.
• Self-motivated and adaptable.

Responsibilities

• Provide confidential administrative support to the Community Therapy Service.
• Manage electronic referrals and general administrative duties.
• Monitor stock levels and order supplies.

Skills

Proficiency in Microsoft Word and Office

Excellent organizational skills

Ability to learn new IT systems

Knowledge of NHS systems and services

Education

Good General Education

GCSE English & Maths or equivalent

Word Processing RSA II or equivalent experience

ECDL

Job description

Go back University Hospitals of Morecambe Bay NHS Trust

Community Therapy Team Administrator

The closing date is 08 July 2025

• Invest in you with ongoing in-service training, development, and supervision from expertly trained clinical specialists.
• Be part of a transformational journey where collaboration between sector partners is core business.
• Value and invest in YOU.

If this sounds like you, why not come and see what UHMBT, the country's most inclusive employer, has to offer? We are a multidisciplinary team of therapists who would welcome you to join us.

Due to service expansion and integration of our community therapy teams, we are looking for an additional administration assistant to join the North Lancashire Integrated Community Therapy Team, based at the community offices, Moor Lane Mill, Lancaster.

The service works closely with inpatient therapists, ward-based discharge coordinators, the complex discharge team, the Integrated Care Communities within Primary Care, local GPs, Adult Social Care, and other community-based healthcare teams—District Nurses, Long-term Conditions, Specialist Nursing Services such as Palliative Care, Diabetes, Cardiology, Bladder & Bowel Services, and multiple community and voluntary sector groups. The service supports people with a wide variety of health conditions to regain their optimal level of function and independence where possible.

Main duties of the job

To provide confidential administrative and secretarial support to the Community Therapy & Rehabilitation Service working across two Lancaster bases.

The position includes receiving and registering electronic referrals, general administrative duties, and dealing with telephone calls from patients and other professionals.

Monitoring stock levels and ordering supplies using various IT systems.

Working with multiple IT systems to process patient-related information.

About us

We operate from three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as several community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and RLI offer a range of general hospital services, including Emergency Departments, Critical/Coronary Care units, and various consultant-led services.

WGH provides general hospital services, an Urgent Treatment Centre, and helps with non-life-threatening conditions such as broken bones and minor illnesses.

All three hospitals provide planned care, including outpatient services, diagnostics, therapies, day-case, and inpatient surgery. Additionally, outreach services and diagnostics are provided across Morecambe Bay.

Job responsibilities

For detailed information about the role and responsibilities, please refer to the Job Description and Person Specification under the supporting documents section. More information about University Hospitals of Morecambe Bay can be found on our website: https://www.uhmb.nhs.uk/

Person Specification

Education & Qualifications

• Good General Education
• GCSE English & Maths or equivalent
• Word Processing RSA II or equivalent experience
• ECDL

Experience

• Experience working in a clerical setting
• Experience in a healthcare setting

Skills, Ability & Knowledge

• Proficiency in Microsoft Word and Office
• Excellent organizational skills
• Ability to learn new IT systems
• Able to travel between different community bases
• Knowledge of NHS systems and services

Personal Qualities

• Team player
• Solution-focused and adaptable to change
• Self-motivated
• Ability to work independently
• Approachable and positive attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust