Community Technology Engineer

Covenant Living Communities and Services; Santa Barbara (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

A community service organization in Santa Barbara is seeking a Community Technology Engineer to lead technology efforts and ensure comprehensive IT management. The ideal candidate should have at least two years of experience in technical IT services, A+ certification, and strong customer service skills. This role involves managing technology solutions across the community, engaging with corporate IT teams, and ensuring high customer satisfaction. Benefits include medical, dental, and vision insurance, PTO, a 403(b) plan, and fitness center access.

Benefits

Medical, dental and vision insurance

Employer paid group term life and disability

Paid Time Off (PTO) & six paid holidays

403(b) with a 3% employer match

Fitness center use at most facilities

Various voluntary benefits

Qualifications

• 2+ years related experience in technical IT services position.
• Experience managing vendor relationships and service level expectations.
• Experience in a senior living facility or with older adults is preferred.

Responsibilities

• Lead community wide technology efforts as the on-site technology leader.
• Responsible for high impact, end-to-end ownership of all technologies on community.
• Manage day-to-day work order flow of IT related issues of local community.

Skills

Customer service orientation

Technical IT services experience

Project management

Vendor management

Education

High School Diploma

Bachelor’s degree in Information Technology or related field

A+ Certification

Network A+ Certification

Job description

We Are Inspired to Serve. Join us! The Community Technology Engineer is an advanced technical professional – with a customer service orientation – who can effectively provide a broad range of services, both directly to the end-user community and as a representative of the central office IT team to the community.

The Community Technology Engineer is responsible for providing leading edge technology solutions as well as comprehensive IT management of both hardware and software (PC desktops, laptops, printers, application software, etc) at a community. They lead and manage facility and industry related technologies such as IP based security systems, telephony, networking, Wi-Fi, AV, nurse call system, mobile phones, and other technologies.

Key Responsibilities:

• Lead community wide technology efforts as the on-site technology leader
• Responsible for high impact, end-to-end ownership of all technologies on community
• Generate ideas to solve business problems using technology and create business plans for technology solutions
• Propose and deploy approved technology solutions, as well as provide ongoing troubleshooting and maintenance
• Represent IT on community leadership team and participate at the leadership team level
• Represent community needs to corporate IT team
• Manage vendor relationships, contracts, and service level performance
• Provide exceptional customer experience, through driving problems to a successful outcome for the users
• Manage customer satisfaction metrics and any associated plans of correction
• Anticipate problems and create mitigation plans
• Manage the day-to-day work order flow of the IT related issues of the local community
• Preparing written and verbal reports of activity and issues for IT management
• Create and document local IT related policies and procedures
• Manage IT expense budget and identify areas for cost optimization

Requirements:

• High School Diploma required, Bachelor’s degree in Information Technology or related field preferred
• A+ Certification required, Network A+ Certification preferred
• 2+ years related experience, in a technical IT services position
• Experience in managing vendor relationships, contracts, and service level expectations
• Project management experience is preferred
• Experience working in a senior living facility or with older adults is preferred

Benefits:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities
• Various voluntary benefits

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.