Community Technician - Parkview - Friday-Tuesday 3pm-11:30pm

Bowery Residents' Committee; New York (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation + holidays + sick/p?

403(b) retirement plan with employer‑匹

Tuition assistance and paid training

Flexible Spending Accounts

Mission-driven team

Job summary

Bowery Residents' Committee is seeking a Community Technician in New York, NY. This full-time role supports individuals experiencing homelessness, providing safety, crisis intervention, and daily care within a structured program.

You will monitor environments, engage residents with trauma-informed techniques, document incidents, and assist with meals and safety procedures. Training opportunities and certifications are provided.

Qualifications

• High School diploma or GED required.
• Willingness to obtain required certifications (e.g., First Aid/CPR).
• Experience with homelessness, mental health, or substance use populations preferred.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed approach

De-escalation techniques

Strong communication

Calm under pressure

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Community Technician

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

Make a Difference Every Shift

At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.

What You’ll Do

• Maintain a safe, orderly residential environment through active monitoring and rounds
• Engage residents using trauma-informed and de-escalation techniques
• Respond to conflicts, safety concerns, and crises professionally
• Screen residents and visitors while maintaining dignity and security
• Provide emergency support (First Aid/CPR, Narcan – training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance
• Assist with meals, escorts, inventory, and facility upkeep

What You’ll Gain

• Experience in trauma-informed care, harm reduction, and crisis intervention
• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
• Clear pathways to case management, senior roles, and leadership
• Structured training, onboarding, and team support
• Tuition assistance and professional development

Who We’re Looking For

• High School diploma or GED required
• Strong communication skills and basic computer proficiency
• Ability to remain calm under pressure and maintain professional boundaries
• Willingness to obtain required certifications

Preferred

• Experience with homelessness, mental health, or substance use populations
• Security Guard license, Food Handler Certificate, or similar certifications
• Bilingual candidates encouraged to apply

Schedule

• Full-time, 37.5 hours/week
• Morning, evening, and overnight shifts available
• Mandatory overtime required

What We Offer

• Health and dental insurance starting Day One
• 3+ weeks vacation, 12 holidays, plus sick and personal time
• 403(b) retirement plan with employer match
• Tuition assistance and paid training opportunities
• Flexible Spending Accounts (healthcare, transit, childcare)
• A mission-driven team committed to staff wellbeing