COMMUNITY SYSTEMS SUPERVISOR - FRANKLIN CO

Western Virginia Water Authority; Roanoke (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Western Virginia Water Authority is seeking a Community Systems Supervisor for Franklin County to oversee daily operations of water/wastewater facilities, distribution systems, and staff. The role includes scheduling, training, and coordinating repairs, with required licensing and a strong emphasis on safety.

Applicants should have a high school diploma or GED and at least three years in water/wastewater operations, plus supervisory experience. Virginia Class III wastewater license required.

Qualifications

• Direct and supervise assigned personnel.
• Ability to review and recommend improvements in processes and procedures.
• Logical thinking and data comprehension.
• Ability to work with minimal supervision.
• Commitment to safety and obeying all safety rules.
• Effective verbal and written communication.
• Ability to respond to inquiries from employees and customers.
• Represent assigned area in meetings.
• Identify problems and conflicts and seek management assistance.
• Analyze and solve technical and administrative problems.
• Read and interpret safety rules, operating and maintenance instructions, maps, and procedure manuals.
• Apply common sense to execute written, oral, or diagram instructions.
• Write clear, concise reports, correspondence, and procedure manuals.
• Establish and maintain effective working relationships with co‑workers, other Water Authority departments, and the public.
• Work alone or in a team environment.
• Maintain a strong work ethic: attendance, punctuality, meeting deadlines, teamwork.
• Knowledge of equipment, materials, methods, and procedures used in a water and wastewater treatment facility.
• Basic knowledge in using hand tools, sockets, wrenches, etc.

Responsibilities

• Directs and coordinates the work of assigned employees.
• Takes an active role in employee development by establishing individual goals and objectives, providing resources to achieve them, and evaluating performance.
• Recommends appointments and promotions within the assigned area.
• Coordinates maintenance and repairs of plants, distribution and collection systems, lift stations, water wells and tanks, equipment, and requisitions of supplies and materials.
• Assists in preparing monthly work schedules and reports to state and local authorities.
• Helps train staff in operation of water and wastewater treatment processes and prepares them for certification exams.
• Records readings from meters and instruments, turns water service on or off for nonpayment, and repairs leaks around meters.
• Investigates water quality issues such as no water, muddy water, low pressure, or low flow at residential, commercial, and distribution system locations.
• Detects water main breaks, performs leak detection, and checks equipment functionality at treatment plants, water facilities, and lift stations.
• Regulates and adjusts motors, pumps, blowers, valves, and other equipment as needed to meet changing operational conditions.
• Collects samples and conducts routine tests as necessary, inspects buildings and equipment to identify maintenance and repair needs, and informs management of major repair requirements.
• Coordinates and communicates with internal and external entities required by the Authority.
• Makes and maintains operational records, uses Microsoft Office (Word, Excel, PowerPoint), and is subject to a twenty‑four (24) hour call schedule and weekend shifts as assigned.

Skills

Direct supervision

Communication

Problem solving

Safety awareness

Teamwork

Hand tools knowledge

Education

High school diploma or GED with relevant coursework

Tools

Hand tools

Job description

JOB POSITION: COMMUNITY SYSTEMS SUPERVISOR – FRANKLIN COUNTY

Division: Water Quality
Status: Non-Exempt
Grade: 107
Job Code: 702
Reports to: Community Systems Superintendent
Date: 07-06-26
Revised Date: 07-06-26
Last Reviewed Date: 07-06-26

Overview

Performs responsible skilled work in supervising the daily operations within the Community Systems Operations. Oversees the operations of wastewater treatment plants, water wells and tanks, as well as water distribution systems. Troubleshoots water and wastewater system problems and informs management of repairs needed. Assists in preparing monthly operational schedules and monitors inventory of chemicals and replacement parts. Oversees operations in the absence of the Community Systems Superintendent. Requires a high‑school diploma or GED with coursework in environmental studies, chemistry, sewage, water treatment, or related areas and at least three (3) years of related experience. Prior supervisory experience is preferred. Must possess a Class III wastewater license from the Virginia Department of Professional and Occupational Regulations; additional license requirements are described below.

Responsibilities

• Directs and coordinates the work of assigned employees.
• Takes an active role in employee development by establishing individual goals and objectives, providing resources to achieve them, and evaluating performance.
• Recommends appointments and promotions within the assigned area.
• Coordinates maintenance and repairs of plants, distribution and collection systems, lift stations, water wells and tanks, equipment, and requisitions of supplies and materials.
• Assists in preparing monthly work schedules and reports to state and local authorities.
• Helps train staff in operation of water and wastewater treatment processes and prepares them for certification exams.
• Records readings from meters and instruments, turns water service on or off for nonpayment, and repairs leaks around meters.
• Investigates water quality issues such as no water, muddy water, low pressure, or low flow at residential, commercial, and distribution system locations.
• Detects water main breaks, performs leak detection, and checks equipment functionality at treatment plants, water facilities, and lift stations.
• Regulates and adjusts motors, pumps, blowers, valves, and other equipment as needed to meet changing operational conditions.
• Collects samples and conducts routine tests as necessary, inspects buildings and equipment to identify maintenance and repair needs, and informs management of major repair requirements.
• Coordinates and communicates with internal and external entities required by the Authority.
• Makes and maintains operational records, uses Microsoft Office (Word, Excel, PowerPoint), and is subject to a twenty‑four (24) hour call schedule and weekend shifts as assigned.

Supervisory Responsibilities

Supervises assigned employees in accordance with organizational policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications

• Ability to direct and supervise assigned personnel.
• Ability to review and recommend improvements in processes and procedures.
• Logical thinking and data comprehension.
• Ability to work with minimal supervision.
• Commitment to safety and obeying all safety rules.
• Effective verbal and written communication.
• Ability to respond to inquiries from employees and customers.
• Represent assigned area in meetings.
• Identify problems and conflicts and seek management assistance.
• Analyze and solve technical and administrative problems.
• Read and interpret safety rules, operating and maintenance instructions, maps, and procedure manuals.
• Apply common sense to execute written, oral, or diagram instructions.
• Write clear, concise reports, correspondence, and procedure manuals.
• Establish and maintain effective working relationships with co‑workers, employees, other Water Authority departments, and the public.
• Work alone or in a team environment.
• Maintain a strong work ethic: attendance, punctuality, positive attitude, meeting deadlines, teamwork, and encouraging teamwork.
• Knowledge of equipment, materials, methods, and procedures used in a water and wastewater treatment facility.
• Basic knowledge in using hand tools, sockets, wrenches, etc.

Education and/or Experience

High‑school diploma or GED equivalent supplemented by coursework in environmental studies, chemistry, water treatment, sewage treatment, or related areas, plus at least three (3) years of related experience and/or training in water/wastewater plant operations, distribution/collection systems, with some supervisory experience or an equivalent combination of education and experience.

Certificate, License, Registration Requirements

• Valid Virginia driver’s license or ability to obtain one within 60 days of employment date; no more than six (6) demerit points on driving record if required to drive Authority vehicles.
• Class III wastewater license from the Virginia Department of Professional and Occupational Regulations.
• Ability to obtain a Class II wastewater license within 18 months of employment; after obtaining the Class II license, the applicant has 12 months to obtain a Class IV water license.

Physical Demands of the Job

• Regularly required to walk, stand, sit, use hands to handle materials, reach with hands and arms, talk, and hear.
• Specific vision abilities required include adjusting focus; corrective lenses must be worn when operating Authority vehicles if required by driver’s license.
• Repetitive movement using equipment is involved.
• Regularly required to stoop, kneel, crouch, bend, climb ladders or stairs, balance, or crawl.
• Must stand for extended periods at the job site.
• Must walk several miles during the day.
• Must regularly reach overhead.
• Must regularly push or pull up to 30 pounds.
• Must regularly lift, carry, and/or move up to 30 pounds; occasionally up to 50 pounds. Assistance required for weights above these limits; failure to do so could result in injury and denial of Worker’s Compensation benefits.

Work Environment

• Regular exposure to moderate or high noise levels, extreme outside weather conditions, uneven, steep, slippery terrain conditions, dust, and wet or humid conditions.
• Exposure to moving mechanical parts and heavy equipment operation.
• Exposure to roadway hazards such as traffic.
• Exposure to outdoors hazards such as poison ivy, bees, spiders, dirt, and animals.
• Exposure to confined spaces such as sewer manholes, water vaults, wastewater pits, and/or protected trenches.

General Statement and Selection Guidelines

The above statements describe the general nature and level of work assigned to this job position. They should not be construed as an exhaustive list of all job duties or tasks performed by personnel in this classification.