Community Supports Lead Care Coordinator – Housing

Jobtailor; Modesto (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Pacific Health Group seeks a Housing Navigator/Case Manager to support CalAIM Community Supports Housing programs, including Housing Transition Navigation, Housing Tenancy & Sustaining Services, and Housing Deposit assistance. You will conduct outreach, assessments, in-person visits, and follow-ups to develop individualized housing care plans and ensure housing stability.

The role requires strong knowledge of local housing resources, Medi-Cal/CalAIM familiarity, and excellent communication.

Qualifications

• Strong understanding of the housing system and local housing resources or transitional housing support workflows (Medi-Cal, CalAIM, HUD programs).
• 3-5 years in case management, social services, or healthcare.
• Experience with Medi-Cal, CalAIM, and Community Supports programs (preferred).
• Strong understanding of healthcare systems, managed care, and community resources.
• Excellent communication, empathy, and cultural competence.
• Strong organizational and time management skills.
• Proficient in technology, including case management systems, EHR platforms, and documentation tools.
• Ability to document in real-time and manage member data accurately.

Responsibilities

• Support housing transitions, tenancy retention, advocacy, landlord engagement, and connections to healthcare, behavioral health, and community resources.
• Coordinate housing applications, Housing Deposit Services packages, landlord allocations, appointments, services, and long-term housing support.
• Monitor housing stability, address barriers, and ensure continuity of care.
• Provide support by phone, video, and in-person visits.
• Represent Pacific Health Group at outreach events and local initiatives.
• Navigate multiple platforms and complete real-time chart notes and clinical documentation.

Skills

Housing Navigation

Case Management

Medi-Cal Experience

Community Supports

Real-Time Documentation

Cultural Competence

Time Management

Communication Skills

Travel Locally

Tools

Case Management Systems

EHR Platforms

Documentation Tools

Job description

• Support members participating in CalAIM Community Supports Housing programs, including Housing Transition Navigation Services, Housing Tenancy & Sustaining Services, and Housing Deposit assistance
• Conduct outreach, intake assessments, comprehensive member assessments, in-person visits, and follow-ups
• Provide person-centered housing care management and develop individualized housing care plans
• Build partnerships with housing providers, shelters, landlords, housing authorities, property managers, healthcare providers, and community organizations
• Coordinate housing applications, Housing Deposit Services packages, landlord allocations, appointments, services, and long-term housing support
• Support housing transitions, tenancy retention, advocacy, landlord engagement, and connections to healthcare, behavioral health, and community resources
• Monitor housing stability, address barriers, and ensure continuity of care
• Provide support by phone, video, and in-person visits
• Represent Pacific Health Group at outreach events and local initiatives
• Navigate multiple platforms and complete real-time chart notes and clinical documentation
• Maintain accurate documentation, track outcomes, and ensure compliance with Medi-Cal, CalAIM, and Community Supports requirements
• Collaborate with interdisciplinary teams, healthcare providers, and payers
• Provide cross-coverage, share housing resources, assist with Lead Care Manager shadowing sessions, and promote team best practices
• Identify service gaps and trends and collaborate with leadership to improve workflows

Requirements

• Strong understanding of the housing system and demonstrated working knowledge of local housing resources, housing navigation, community-based support programs, or transitional housing support workflows (such as Medi-Cal, CalAIM, Community Supports, or HUD programs)
• 3-5 years in case management, social services, or healthcare
• Experience with Medi-Cal, CalAIM, and Community Supports programs (preferred)
• Strong understanding of healthcare systems, managed care, and community resources
• Excellent communication, empathy, and cultural competence
• Strong organizational and time management skills
• Proficient in technology, including case management systems, EHR platforms, and documentation tools
• Ability to document in real-time and manage member data accurately
• Comfortable navigating multiple systems and communication platforms
• Ability to travel locally within Mendocino County
• Valid California Driver's License and reliable transportation
• Ability to work in a hybrid, field-based environment
• Successful completion of a background check

Core Competencies

Demonstrates expertise in housing navigation, case management, and community support programs, with a strong focus on member advocacy and partnership building. Proficient in managing documentation and compliance with Medi-Cal, CalAIM, and Community Supports requirements.

Highest-signal resume keywords

• Housing Navigation
• Case Management
• Medi-Cal Experience
• Community Support Programs
• Real-Time Documentation

ATS Optimization Keywords

Hard Skills

• Housing Transition Navigation
• Individualized Housing Care Plans
• Comprehensive Member Assessments
• Housing Application Coordination
• Housing Stability Monitoring
• Interdisciplinary Team Collaboration
• Outcome Tracking
• Cultural Competence
• Time Management
• Organizational Skills

Soft Skills

• Excellent Communication
• Empathy

Certifications & Qualifications

• Valid California Driver's License

Industry Keywords

• CalAIM
• Community Supports
• Transitional Housing
• HUD Programs
• Healthcare Systems
• Managed Care

Tools & Technologies

• Case Management Systems
• EHR Platforms
• Documentation Tools