Community Supports Lead Care Coordinator (Housing) - Siskiyou County

Pacific Health Group; Dunsmuir (CA); On-site; USD 41,328 - 48,216; Full time

Benefits offered by this job

160 hours PTO

90% employer-paid medical benefits

401(k) with company match

Flexible Spending Account (FSA)

Short-term & long-term disability benefits

Job summary

Pacific Health Group is seeking a dedicated case manager in Dunsmuir, California. This role involves managing a caseload of members with complex health and social needs while building strong community relationships. Responsibilities include conducting in-person assessments and coordinating various services.

The position offers an hourly wage of $30.00 - $35.00, generous PTO, paid holidays, and professional development opportunities, providing a supportive and flexible work environment.

Qualifications

• Experience in case management or social services is required.
• Proficient in technology and documentation systems.
• Comfortable navigating complex healthcare settings.

Responsibilities

• Manage a caseload of members with complex needs.
• Conduct comprehensive assessments and develop care plans.
• Build relationships with community organizations and service providers.

Skills

Strong communication skills

Organizational skills

Cultural competence

Empathy

Time management

Education

3-5 years in case management, social services, or healthcare

Experience with Medi-Cal and CalAIM

Tools

EHR platforms

Case management systems

Job description

Schedule

Monday - Friday | 8:30 AM - 5:00 PM

Compensation

$30.00 - $35.00 per hour

Location

Hybrid (Siskiyou County)

FLSA Status

Non-Exempt

Job Type

Individual contributor, not a People Manager.

What This Role Looks Like (Day-to-Day Reality)

• Manage a caseload of members with complex health and social needs
• Spend approximately 65% of your time in the field (homes, shelters, community settings)
• Conduct in-person visits, assessments, and follow-ups
• Travel locally within hiring county
• Coordinate services across healthcare, behavioral health, and community resources
• Participate in community outreach efforts including events, partnerships, and local engagement
• Provide mentorship and support to other care managers
• Document in real-time or by end of day using internal systems
• This role requires independence, strong time management, leadership capability, and comfort working in fast-paced, community-based environments

Care Coordination & Case Management

• Conduct comprehensive member assessments to identify health and social needs
• Develop and manage individualized care plans
• Coordinate appointments, services, and long-term support systems
• Ensure continuity of care and consistent follow-through

Member Engagement & Advocacy

• Build strong, trusting relationships with members and their families
• Provide ongoing support through phone, video, and in-person visits
• Advocate for timely care, services, and equitable access to resources

Community Outreach & Engagement

• Represent Pacific Health Group in the community through outreach events, partnerships, and local initiatives
• Build and maintain relationships with community-based organizations, shelters, and service providers
• Identify opportunities to expand community presence and improve access to services
• Support outreach efforts that drive member engagement and program awareness

Community Resource Navigation

• Connect members to housing, food access, workforce programs, childcare, and other services
• Strengthen partnerships with community-based organizations
• Identify gaps in resources and elevate needs for program improvement

Leadership & Team Support

• Provide guidance, mentorship, and support to care managers within the program
• Assist with onboarding and training of new team members
• Promote consistency, collaboration, and best practices across the team

Documentation & Compliance

• Maintain accurate and timely documentation of all member interactions
• Ensure compliance with Medi‑Cal, CalAIM, and Community Supports program requirements
• Track progress, outcomes, and service delivery

Team Collaboration

• Partner with interdisciplinary teams including behavioral health, outreach, and social services
• Coordinate with healthcare providers and payers to ensure seamless care delivery

Continuous Improvement

• Identify trends and gaps in services
• Provide feedback to leadership to improve care coordination strategies and partnerships

How Success Is Measured

• Member engagement and successful care coordination outcomes
• Timely and accurate documentation
• Ability to manage caseload independently and effectively
• Quality of mentorship and team support provided
• Strength of community partnerships and outreach engagement
• Compliance with program and regulatory requirements

Who Thrives in This Role

• Is comfortable working independently in the field
• Can manage complex caseloads and competing priorities
• Is a strong leader and team collaborator
• Is proactive, resourceful, and solution-oriented
• Thrives in fast-paced, community-based environments
• Enjoys engaging with the community and building relationships
• Is passionate about supporting high‑acuity, underserved populations

Equal Employment Opportunity

Pacific Health Group, along with its divisions, is a proud Equal Opportunity Employer. We embrace diversity and are devoted to creating an inclusive environment for all employees. Our commitment is to ensure equal employment opportunities for every qualified candidate, irrespective of race, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other status protected by federal, state, or local laws. At Pacific Health Group we recognize the importance of accessibility and are dedicated to providing reasonable accommodations for individuals with disabilities.

Requirements

Minimum Qualifications

• Experience: 3-5 years in case management, social services, or healthcare
• Experience with Medi‑Cal, CalAIM, and Community Supports programs (preferred)
• Strong understanding of healthcare systems, managed care, and community resources
• Excellent communication, empathy, and cultural competence
• Strong organizational and time management skills
• Must be proficient in technology, including case management systems, EHR platforms, and documentation tools
• Ability to document in real-time and manage member data accurately
• Comfortable navigating multiple systems and communication platforms

Work Requirements

• Ability to travel locally within hiring county
• Valid California Driver’s License and active auto insurance meeting CA requirements
• Reliable personal vehicle for daily work use
• Successful completion of background check (including MVR)
• Must be able to travel up to 60-70% within the county to conduct in‑person visits
• Must successfully complete a Testlify skills assessment
• Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company‑issued laptop is received
• Must have effective time management skills
• Must have internet speed of 300+ Mbps download and 25+ Mbps upload
• Must be proficient in technology, including documentation systems, case management platforms, and communication tools

Benefits

• Hourly Range: $30.00 - $35.00, depending on experience, qualifications, and internal equity
• Monthly stipend
• 160 hours PTO + paid sick time
• 11 paid holidays (including birthday and floating holiday)
• 4 paid volunteer hours per month
• 90% employer‑paid employee‑only medical benefits
• Flexible Spending Account (FSA)
• Short-term & long-term disability, AD&D
• Employee Assistance Program (EAP)
• 401(k) with company match
• Professional development opportunities
• Quarterly in‑person events
• Employee discount programs