Community Support Worker (CSW) – Behavioral Health Case Management

State of the Heart Recovery Inc; Albuquerque (NM); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health Care Plan

Paid Time Off

Family and Medical Leave

Job summary

State of the Heart Recovery Inc. is seeking a Community Support Worker to provide intensive field-based case management and recovery-oriented services in community settings such as homes, shelters, and partner agencies.

You will help clients move toward independence through individualized service planning and practical supports. The role emphasizes trauma-informed, culturally responsive care, collaboration with treatment teams, and strong communication skills.

Qualifications

• Bachelor’s degree in a human services field; or Associate degree with relevant experience.
• Active New Mexico Medicaid Number and NPI or ability to obtain both within 90 days.
• Valid driver’s license, reliable transportation, and current auto insurance.
• First Aid and CPR certifications preferred.
• Experience with motivational interviewing, relapse prevention, and de-escalation.
• Proficiency in Microsoft Office and electronic case management documentation.
• Ability to work independently in community settings with sound judgment.
• Trauma-informed, culturally responsive, and ethical care.

Responsibilities

• Provide individualized case management and psychosocial support in homes and shelters.
• Develop recovery-focused service plans with measurable goals.
• Assist clients with housing applications and stabilization activities.
• Support vocational goals through resume building and job readiness.
• Provide crisis intervention and relapse prevention with clinical staff.
• Facilitate groups on recovery, life skills, and vocational development.
• Navigate housing, employment, health care, benefits, and reintegration resources.
• Collaborate with treatment teams on aftercare and discharge planning.
• Maintain timely, accurate documentation compliant with standards.
• Participate in meetings, supervision, and required training.
• Demonstrate trauma-informed, ethical communication in field and office.
• Perform other duties to support client care and program operations.

Skills

Communication

Trauma-informed care

Cultural sensitivity

Independent work

Judgment

Education

Bachelor’s degree in a human services field

Associate degree in a human services field

High school diploma or GED

Valid New Mexico CCSS Certification

Tools

Microsoft Office

Electronic case management software

Job description

Support Recovery, Stability, and Reintegration in the Community

At State of the Heart Recovery, our Community Support Services (CCSS) team plays a central role in helping individuals with co-occurring mental health and substance use disorders rebuild their lives. Many clients are experiencing homelessness, reintegration after incarceration, or significant barriers to stability. The Community Support Worker provides intensive field-based case management, direct support, and individualized service planning that helps clients move toward independence, accountability, and improved quality of life.

This position requires strong communication skills, sound judgment, and the ability to function safely and professionally in community settings. The Community Support Worker collaborates with counselors, care coordinators, treatment providers, and partner agencies to ensure clients receive coordinated, trauma-informed, and culturally responsive support.

What You Will Do

• Provide individualized case management and psychosocial support in community settings, including homes, shelters, and partner agencies.


• Conduct ongoing psychosocial assessments and develop recovery-oriented service plans with measurable goals.


• Assist clients with housing applications, landlord communication, and stabilization activities.


• Support vocational goals through resume building, interview preparation, and job readiness skill development.


• Provide crisis intervention and relapse prevention support in collaboration with clinical staff.


• Facilitate groups focused on recovery, life skills, and vocational development.


• Navigate community resources related to housing, employment, health care, benefits, and reintegration services.


• Collaborate with treatment teams to develop aftercare and discharge plans.


• Maintain timely, accurate documentation that complies with state, federal, and organizational standards.


• Participate in required meetings, supervision, and certification-related training.


• Demonstrate professionalism, trauma-informed communication, and ethical conduct in all field and office interactions.


• Perform other related duties to support client care and program operations.

Why Join Us

At State of the Heart Recovery, your work directly impacts client stability, safety, and long-term recovery. You will support individuals as they secure housing, rebuild community connections, and develop the tools needed to sustain meaningful change. Our environment is collaborative, purpose-driven, and grounded in compassion and accountability.

Join a team where your work strengthens community wellness and makes recovery possible.

Requirements

What You Will Bring

• Bachelor’s degree in a human services field and one year of case management experience with the target population; or


• Associate degree in a human services field and two years of case management experience with the target population; or


• High school diploma or GED and three years of case management experience with the target population.


• Valid New Mexico CCSS Certification.


• Active New Mexico Medicaid Number and NPI number or ability to obtain both within 90 days.


• Valid driver’s license, reliable transportation, and current auto insurance required for transporting clients.


• Current First Aid and CPR certifications preferred.


• Familiarity with Medications for Addiction Treatment (MAT) preferred.


• Experience with motivational interviewing, relapse prevention, and de-escalation preferred.


• Proficiency in Microsoft Office and electronic case management documentation.


• Ability to work independently in community settings and exercise effective judgment in dynamic situations.


• Demonstrated ability to provide trauma-informed, culturally responsive, and ethical care

Benefits

We believe in supporting the whole person at work and beyond. Our comprehensive benefits include:

• Health Care Plan (Medical, Dental, and Vision)


• Paid Time Off (Vacation and Select Public Holidays)


• Family and Medical Leave in accordance with state and federal law