Community Support Team (CST) Professional Team Lead (4080)

Carolina Outreach; Gastonia (NC); On-site; USD 58,000 - 78,000; Full time

Job summary

Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management for adults with serious mental health challenges. Lead with person-centered plans and evidence-based practices to empower clients in their daily lives.

Role emphasizes home and community-based services, collaboration with families, and coordination with ACT services when appropriate. Strong supervision and EMR documentation are essential.

Qualifications

• Master's degree in Counseling or a related field from an accredited university.

Responsibilities

• Conduct comprehensive initial assessments and reassessments of client needs and strengths.

Skills

Supervisory experience

Education

Master's degree in Counseling or related field

NC licensure: LCSW/LCSWA/LCMHC/LCMHCA/LMFT/Psychologist

Tools

EMR software

Job description

Job Details

Job Location: Gastonia, NC 28054

Position Type: Full Time

Education Level: Master's Degree

Salary Range: $57,806.91 - $77,904.00

Salary/year

Travel Percentage: Business Travel

About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.

We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.

We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

We are seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management services to adults with serious and persistent mental health challenges. This role focuses on empowering clients to enhance their ability to function and achieve their goals within the community.

Therapeutic and Clinical Services

• Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
• Provide individual and family therapy using evidence-based practices to support the mental health and well-being of clients.
• Develop and implement person-centered plans to guide service delivery.
• Monitor and manage symptoms through psycho-education and therapeutic interventions.
• Facilitate client referrals to higher levels of care, such as ACT services, when appropriate.

Case Management and Advocacy

• Assist clients in accessing and coordinating benefits, resources, and services in the community.
• Act as a liaison between clients, families, and community resources to ensure service continuity and effectiveness.
• Educate clients and families on available community resources, benefits, and service options.
• Provide ongoing support for rehabilitative and independent living skills development.

Community-Based Support

• Deliver services in off-site, community-based settings to foster client engagement and success.
• Respond to client crises promptly and effectively, providing support and guidance as needed.

Documentation and Compliance

• Maintain accurate, timely, and compliant documentation, including service notes, treatment plans, and progress reports.
• Monitor and evaluate the quality of services provided to ensure compliance with agency standards and client needs.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Compensation: $57,806.91 - $67,134

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Consistent referral volume and established patient base
• Administrative and scheduling support
• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Qualifications

• A master’s degree from an accredited university in Counseling or a related field
• Valid licensure to provide mental/behavioral healthcare in the state of North Carolina; Licenses include LCSW, LCSWA, LCMHC, LCMHCA, LMFT or Licensed Psychologist
• A minimum of two years of experience working with individuals with mental and/or behavioral health issues that include writing person-centered plans, conducting effective group therapy and providing mental health diagnoses
• General working knowledge of the human services delivery system in North Carolina
• Valid driver’s license, auto insurance and reliable transportation
• Employee supervisory experience preferred
• Experience with Electronic Medical Records (EMR) preferred

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.