Community Support Specialist, ACT
Heritage Behavioral Health Center
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Job summary
Heritage Behavioral Health Center in Decatur, IL, is seeking a Community Support Specialist for the Assertive Community Treatment (ACT) team. You will deliver intensive, community-based mental health services to adults with serious mental illness in homes, shelters, and other community settings.
You will work with a multidisciplinary team to prevent hospitalization, build life skills, and support recovery goals.
Qualifications
- High School Diploma or GED plus 5 years of supervised mental health/social service experience.
- Bachelor’s degree in social work, psychology, education, or human services preferred.
- Ability to work in a community-based ACT setting and coordinate with a multidisciplinary team.
Responsibilities
- Provide intensive, community-based mental health services to adults with serious mental illness.
- Engage clients by phone and in-person in community settings to support stability and recovery.
- Complete comprehensive assessments covering mental health, substance use, housing, employment, and transportation.
- Coordinate referrals to primary care and behavioral health services.
- Document services and client progress promptly and accurately.
Skills
Education
Tools
Job description
151 North Main, Decatur, Decatur, IL, US
2 days ago Requisition ID: 1599
Salary Range: $23.00 To $25.00 Hourly
- High School or GED + 5 years’ experience: $23.00/hour + every other Friday paid off
- Bachelor’s Degree: $25.00/hour + every other Friday paid off
- Salary is based on education, experience, and licensure or certification.
Schedule: Full-Time | Every other Friday off (paid wellness day) | Monday–Friday, 8 am–5 pm
Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals to join our Assertive Community Treatment (ACT) team!
Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) located in Decatur, Illinois, serving individuals throughout Macon County and surrounding areas. As part of our CCBHC model, we deliver comprehensive, integrated, and person-centered mental health services designed to promote recovery, independence, and long-term stability.
Our ACT team provides one of the highest levels of community-based care available, supporting individuals with serious mental illness through an intensive, multidisciplinary approach.
Every member of our team contributes to the wellness of our community—and we take pride in supporting our staff every step of the way.
- Mission-driven, collaborative work environment
- Every other Friday off – paid wellness days
- Competitive salaries aligned with state and national benchmarks
- Loan forgiveness eligibility through NHSC
As a Community Support Specialist on the Assertive Community Treatment team, you will provide intensive, community-based mental health services to adults living with serious mental illness and/or co-occurring disorders. ACT services are delivered where individuals live, work, and socialize—with most contacts occurring outside the office.
Working as part of a multidisciplinary team (nursing, therapy, psychiatry, substance use specialists, and peer support), you will play a vital role in helping individuals maintain stability, avoid hospitalization, build life skills, and work toward recovery goals.
This is a dynamic, relationship-centered position ideal for those who enjoy being in the community, thinking creatively, and supporting individuals through real-world situations.
- Provide high-frequency, community-based services as part of a multidisciplinary ACT team.
- Participate in team-based decision-making, daily team meetings, and collaborative service planning.
- Assist with crisis prevention and early intervention to reduce hospitalization and emergency service use.
- Offer flexible, person-centered support in natural environments such as homes, shelters, and community settings.
- Deliver case management, community support, and manage an individual caseload using ACT principles of shared caseloads and team coverage.
- Engage clients by phone and in-person, with most contacts occurring in community settings.
- Complete comprehensive assessments that identify needs across mental health, substance use, health, dental, vision, benefits, housing, education, employment, and transportation.
- Assist clients with accessing, applying for, and maintaining public benefits including Medicaid, SNAP, and SSI/SSDI.
- Document all services and client progress promptly and accurately.
- Perform other duties as assigned or negotiated with the supervisor.
- Teach coping skills for managing mental health, substance use, and health-related symptoms.
- Support clients in building daily living skills such as meal prep, housekeeping, budgeting, and time management.
- Provide life skills coaching including communication, personal care, problem solving, and social skills.
- Assist clients in engaging in meaningful, supportive activities including wellness programs, support groups, and reconnecting with natural supports.
- Assist individuals in obtaining and maintaining safe, stable housing, including landlord communication and housing retention strategies.
- Provide medication monitoring and education to support adherence and understanding of side effects.
- Actively coordinate referrals to primary care, specialty care, dental, vision, psychiatric care, substance use treatment, and other health services.
- Advocate for clients needing housing accommodations, benefits access, and treatment supports.
- Assist individuals with accessing transportation or increasing transportation independence.
- Collaborate with clinicians, nurses, prescribers, probation, DCFS, medical professionals, and other partners.
- Attend staffings and treatment team meetings to support coordinated care.
- Provide ongoing follow-up, engagement, and support to maintain client stability and progress toward goals.
- Experience working with individuals with mental health and/or substance use concerns.
- Knowledge of community resources, benefits systems, and referral pathways.
- Understanding of case management principles and person-centered care.
- Awareness of healthcare systems, psychiatric care, substance use treatment, and related services.
- Ability to engage individuals using a non-judgmental, trauma-informed, person-centered approach.
- Strong interpersonal, communication, and rapport-building skills.
- Ability to work independently while also contributing to a highly collaborative team.
- Competency with electronic health records and documentation systems.
- Ability to adapt to changing needs, crises, and dynamic community environments.
- Ability to collaborate with supervisors, team members, and clinical partners.
- Ability to respond quickly and professionally to client and team needs.
- High School Diploma or GED + 5 years of supervised mental health or social service experience
- Bachelor’s degree in social work, psychology, education, or a human service field preferred
- Minimum 21 years of age
- Valid driver’s license, reliable transportation, and proof of auto insurance
- Generous Time Off: vacation, sick, personal, and holiday leave
- Wellness Benefits: every other Friday paid off, Employee Assistance Program, fitness reimbursement
- Retirement: 401(k) and Roth options
- Professional Development: tuition assistance, training, continuing education
- Loan Forgiveness: eligible through National Health Service Corps (NHSC)
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