Community Support Specialist

Josselyn; Waukegan (IL); On-site; USD 2,728,000 - 3,885,000; Full time

Job summary

Josselyn in the United States is seeking a CSS education coach to provide skill-based education and coaching to youth and families using Camp Neeka/SEL curriculum. You will support intake/assessments, refer clients within Josselyn programs, and assist with summer Camp Neeka activities at Josselyn sites.

The role may involve coordinating across teams to meet productivity goals. The schedule is Monday–Friday, 9 AM–5 PM or 12 PM–8 PM, with compensation $24.73–$27.47 per hour for a 35-hour week,

Qualifications

• Bachelor’s degree in social services.
• 2+ years of experience working with children, family or schools.
• Knowledge of Camp Neeka, SEL Consultants and IOP.
• Proficiency in Word, Excel, Outlook and Zoom.
• Strong written and verbal communication skills.
• Highly organized and efficient in managing several cases at once.
• Three professional references.

Responsibilities

• Provides high-quality service and maintains 50% direct service hours per month.
• Provide skill-based education for clients within the community or virtually.
• Coordinate scheduling with client families and school hours/schedules.
• Complete Service Ticket/Progress Note within three working days of day of service.
• Provide clients skill education print outs within three business days of notes/recommendations.
• Timely completion of client onboarding after initial evaluation (telehealth, portal support, follow-up).
• Work collaboratively with MHE and Josselyn CSS teams to ensure productivity and client requests are met cross departmentally.

Skills

Strong communication

Highly organized

Team collaboration

Education

Bachelor’s degree in social services

Tools

Microsoft Office365

Job description

Job Summary

Provide skill-based education and coaching to youth/family clients at Josselyn. CSS will utilize Camp Neeka/SEL curriculum and skill activities to provide targeted support for clients. Clients will be referred to CSS from Josselyn’s youth programming, including but not limited to, Camp Neeka, SEL programming and IOP. Part of this role is supporting youth programming with intake and assessments needs,; this includes supporting camp Neeka assessments. Due to the nature of the work and possible scheduling barriers, CSS may need to support other Josselyn intake/assessment needs and other Josselyn CSS requests- possibly including adult clients- to reach productivity expectations. CSS will prepare skill-based programming during non-direct hours. Over the summer CSS will be providing services at Josselyn’s Camp Neeka locations.

Schedule

Monday - Friday 9 AM - 5 PM or 12 PM - 8 PM

Compensation

$24.73 - $27.47 hourly for a 35 hour work week, determined based on experience

Essential Responsibilities And Metrics

• Provides high-quality service and maintains 50% direct service hours per month
• Provide skill-based education for clients within the community or virtually
• Coordinate scheduling with client families and school hours/schedules
• Complete Service Ticket/Progress Note within three working days of day of service
• Under direction of therapist and client treatment, the CSS will provide clients skill education print outs that are focused on understanding skill-based strategies within three business days of completed provider note and recommendations
• Timely completion of client onboarding process after initial evaluation (telehealth education, client portal support, schedule follow up appointments as needed, review necessary documentation and department expectations)
• Work collaboratively with the MHE team and Josselyn CSS team to ensure productivity and client requests are being met cross departmentally.

Qualifications

• Bachelor’s degree in social services.
• 2+ years of experience working with children, family or schools.
• Knowledge and/or experience in Josselyn’s current youth programming, Camp Neeka, SEL Consultants and IOP
• Competency in Microsoft Office365 applications including: Word, Excel, Outlook and Zoom
• Strong written and verbal communication skills
• Highly organized and efficient in managing several cases at once
• Three professional references that reflect ability to perform clinical and school-based work.