Community Support Specialist

OneLFS; Omaha (NE); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Lutheran Family Services is hiring a Community Support Specialist to provide rehabilitative and support services to adults with primary mental health needs. The role operates in a hybrid environment, covering office, field, and community settings in Fremont, Nebraska and surrounding areas.

The position emphasizes integrated treatment planning, client advocacy, crisis management, and coordination with community partners.

Qualifications

• Excellent interpersonal, communication, and conflict resolution skills.
• Commitment to upholding mission, values, and DEI objectives.
• Regular and predictable attendance and promptness.
• Valid driver’s license, liability insurance, reliable vehicle for daily community needs.
• Experience with case management and crisis management preferred.

Responsibilities

• Develop integrated treatment team plans with clients and update every 3 months.
• Facilitate goals related to community living, daily living skills, and health.
• Discuss discharge goals and develop discharge plans.
• Conduct required assessments.
• Arrange transportation for clients to appointments.
• Develop crisis response and safety plans for clients.
• Coordinate with other services and advocate for clients.
• Maintain caseload and meet billing requirements monthly.
• Attend meetings, trainings, and supervision sessions.
• Document services per guidelines and participate in PQI initiatives.
• Abide by HIPAA and ensure confidentiality of records.

Skills

Interpersonal skills

Communication

Conflict resolution

Teamwork

Time management

Problem solving

Integrity

Attendance

Diversity, equity, inclusion

Verbal communication

Humility

Helping

Self-monitoring

Relationship builder

Education

Bachelor’s degree in Psychology/Sociology or related Human Service field

Two years of related experience with coursework in Human Services

Job description

Our employees are at the very heart of all we do.

For over 130 years, the people of Lutheran Family Services have changed lives. Our professional staff has created homes through adoption and foster care, guided families struggling with abuse or addiction, and compassionately helped refugees from war-torn countries discover new lives in Nebraska and Iowa. And those are just a handful of our programs.

Do you have a calling to make a difference? A passion to help others? If so, then check out the amazing career opportunities we offer.

Our mission is to provide safety, hope and well-being to all people -- including our employees.

In addition to having what may be the hardest but most satisfying job you’ve ever had, you’ll enjoy excellent benefits, including generous time off and highly-competitive salaries.

See where we are hiring below, but stay in touch if you don’t see the perfect position yet. We are always looking for the right people.

Hiring For The Assertive Community Treatment (ACT) team

Lutheran Family Services is forming a new team in Fremont, Nebraska. The Assertive Community Treatment (ACT) team utilizes a multidisciplinary, team-based service delivery model that offers continuous, community-based support to individuals with serious mental illness, particularly those with concurrent substance use issues, frequent hospitalizations, risk of homelessness, involvement with the criminal justice system, and psychiatric crises.

ACT is where care meets the community. Team members engage with individuals in various settings, including the office, homes, streets, shelters, and community spaces. This approach fosters genuine relationships while providing accessible, consistent, compassionate, and deep human support.

Position:Community Support Specialist

Location: 7929 W Center Rd

Omaha, NE

Job Id:906

# of Openings:1

Community Support Specialist

Job Type

Full- Time

Position Summary:

• A Community Support Specialist provides and coordinates rehabilitative and support services to adults with a primary mental health diagnosis affecting basic functioning. The estimated length of service per client is two years.

Job Duties:

• Develop with clients integrated treatment team plans, updating every 3 months or sooner if needed.
• Facilitate implementation of clients’ goals, including but not limited to community living and daily living skills, interpersonal skills, vocational/educational skills, medication management, physical health care, mental health services and care, substance abuse services, resource acquisition, psychiatric emergency, and relapse needs, etc.
• Discuss discharge goals with the client and develop a discharge plan.
• Conduct required assessments.
• Arrange for and/or personally provide transportation for clients to various behavioral health, medical, and community appointments that facilitate the treatment plan.
• Develop a crisis response and safety plan for each client. Assess client safety as needed and respond to crisis and safety concerns.
• Coordinate treatment activities with services provided by other agencies, treatment providers, etc.
• Advocate for the client and partner with other service providers.
• Maintain a caseload while meeting program billing requirements monthly.
• Attend all required meetings, training, and supervision sessions.
• Document all services and communication per program guidelines.
• Participate in the organization’s Performance & Quality Improvement (PQI) activities as assigned.
• Abide by HIPPA regulations and ensure confidentiality of clients and safe record keeping.
• Other duties as assigned by supervisor.

Required Skills/Abilities:

• Excellent interpersonal, communication, and conflict resolution skills.
• Excellent skills in teamwork and adaptability to change.
• Excellent time management and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Regular and predictable attendance, and promptness for work.
• Commitment to uphold the mission, vision, and values of Lutheran Family Services.
• Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.
• Verbal Communication
• Humility
• Helping
• Self-monitoring
• Relationship Builder

Education and Experience:

• Bachelor’s degree or higher in Psychology, Sociology, or related Human Service field preferred.
• In lieu of a bachelor’s degree, two years of experience with the following is acceptable – coursework in a Human Services field, work experience, or training with demonstrated skills and competencies in treating individuals with a behavioral health diagnosis.
• Case management experience and crisis management experience preferred.
• Basic understanding of physical health issues and impact on mental health/functioning preferred.
• Demonstrated understanding of and ability to work with people of diverse backgrounds.
• Demonstrated decision-making skills and understanding of mental illness and its impact on functioning.
• Knowledge of community organizations and their function/purpose related to human services.
• Valid driver’s license, proof of liability auto insurance, reliable vehicle, and ability to drive on a daily basis for client and program needs within the community required.

Physical Requirements:

• Hybrid work environment (in-office, field, and remote).
• Laptop and company-issued cell phone.
• Walking and transporting the client to and from various locations in the community.

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.