Community Support Specialist

FirstService Residential; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Paid time off and holidays

Tuition reimbursement

Legal services

Wellbeing support

Job summary

FirstService Residential is seeking a Community Support Specialist in Las Vegas, NV to provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors. You will assist with daily operations and maintain records in Connect.

Responsibilities include distributing notices, preparing board materials, coordinating access control, amenity scheduling, and ensuring timely communications.

Qualifications

• High School diploma or equivalent required.
• Minimum 4 years of administrative experience.
• Some college and/or job-related education preferred.
• Background in customer service, property management, and/or real estate.

Responsibilities

• Prepare and distribute mass communications via letters, emails, and phone blasts.
• Send unit-level notices such as violation and late-fee letters.
• Maintain electronic records in Connect.
• Assist with architectural modification applications and approvals.
• Update and maintain reports as directed.
• Prepare board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling.

Skills

Communication

Customer service

Data analysis

Prioritization

Independent work

Team player

Organization

Problem solving

Microsoft Word

Excel

Adobe Acrobat X

Education

High School diploma or equivalent

Administrative experience (4+ years)

Some college / related education preferred

Background in customer service / property management / real estate

Tools

Connect (company system)

Job description

Description

Position Overview

As a Community Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

Compensation

$19.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Administrative Core Services

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintainaccurateelectronic records in Connect, the company’s system ofrecord.
• Assistwith the architectural modification application and approval process.
• Update andmaintainreports as directed.
• Assistin preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assistwith amenity reservations and related scheduling or documentation.

Additional Responsibilities

• Maintain regular, punctual attendance for all required shifts, meetings, andtrainings.
• Adhere to FirstService Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
• Support daily operations as needed to maintain workflow and meet established deadlines.
• Promptly notify leadership of unusual issues, resource needs, or operational challenges.
• Participate in meetings and workgroups toshare information, resolve problems, and stay informed about new developments, policies, and procedures.
• Follow all company policies,proceduresand safety guidelines.
• Perform other special projects and related duties as assigned by management.

Education and Experience

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily,the requirements listed below are representative of knowledge, skill, and/or abilityrequired.

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Excellent Customer Service Skills
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handlechange in a positive manner
• Open to constructive criticism
• Reliable and discreet
• Able toproblem solveWell-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Physical Requirements

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Ability to listen and focus forlong periodsof time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability tolift up to 30 lbs.

Work Location

Las Vegas, NV

Work Hours

8am - 5pm

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Disclaimer

The above information in this description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is anequal-opportunityemployer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and