Community Support Specialist

FirstService Residential; Kansas City (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Community Services Specialist to provide administrative support to managers and respond to inquiries from residents, board members, and vendors. The role involves elevating or resolving questions, complaints, errors, and billing issues in a timely, customer-focused manner.

You will collaborate with property managers, regional directors, and internal teams to ensure prompt resolutions, document interactions, and maintain high service levels while adhering to

Qualifications

• Associate degree in business or related field preferred, or equivalent combination of education and experience.
• 1+ years of customer service experience in a service industry setting.
• Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, OneNote, Teams, Excel).
• Real estate experience a plus.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure issues are escalated or resolved promptly.
• Collaborate with property managers, regional directors, internal departments, and associates to ensure timely resolution of inquiries.
• Document the appropriate resolution of all interactions within the systems and applications.
• Resolve open inquiries within prescribed timelines while meeting key performance indicators.
• Provide quality service and support in a variety of areas.
• Maintain communication with property managers, regional directors, and internal departments and associates.
• Balance company policy and customer benefit in decision-making; act in the best interest of both customer and company.
• Identify opportunities to drive process improvements that positively impact the customer’s experience.
• Work cross-functionally to effectively solve client-facing problems.

Skills

Customer service

Microsoft Office

Real estate experience

Education

Associate degree in business or related field

Tools

Windows OS

Microsoft Office (Outlook, Word, OneNote, Teams, Excel)

Job description

Job Overview

The Community Services Specialist will provide administrative services and support to managers, and sometimes homeowners/vendors by responding to inquiries, concerns, and requests about products and core services. In addition, the Community Services Specialist will elevate or resolve questions, complaints, errors, billing, and other queries.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are escalated or resolved both promptly and thoroughly.
• Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
• Document the appropriate resolution of all interactions within the appropriate systems and applications.
• Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.

• Provide quality service and support in a variety of areas.
• Maintain an open line of communication with property managers, regional directors, and internal departments and associates.
• Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Work cross-functionally to effectively solve client-facing problems.

Skills & Qualifications

• Associate degree in business or related field preferred, or equivalent combination of education and experience.
• 1+ years of customer service experience in a service industry setting.
• Must have strong proficiency in Windows and Microsoft Office, (Outlook, Word, OneNote, Teams, and Excel, etc.).
• Real estate experience a plus.

• Interact effectively, communicate clearly, and understand meeting the needs of others.
• Excellent organization, planning, motivation, and interpersonal skills.
• Critical thinking, complex problem-solving, judgment, and decision-making ability.
• Must have a strong work ethic and be detail-oriented with excellent multitasking skills.
• Ability to prioritize work, meet deadlines, and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work in a team environment as well as independently and be self-driven.

What We Offer

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.