Community Support Specialist

Greystar; Coppell (TX); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Generous Paid Time Off

401(k) with Company Match

Job summary

Greystar in Coppell, Texas is seeking a Community Support Specialist to lead financial operations and manage vendor communications. The role requires proficiency in property management software, attention to detail, and strong communication skills.

The ideal candidate will have experience in accounting/property management and a college degree in a related field. Robust benefits and competitive salary of $55,000 are offered.

Qualifications

• Minimum one year of accounting or property management experience preferred.
• Ability to comprehend legal documents and financial operations.
• Employment history in customer service and managing financial tasks.

Responsibilities

• Support financial aspects of onsite operations.
• Manage communication with residents and vendors.
• Conduct detailed reviews and processes of operational expenses.

Skills

Communication

Property management software proficiency

Mathematical skills

Customer service

Education

College degree in related field

Tools

Yardi

Entrata

Job description

Job Description Summary

The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

Job Description

• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Knowledge, Skills, Abilities

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software (preferably Yardi and Entrata).
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management.
• Employment history that demonstrates the application of property management, accounting, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, and complete financial records, documents, and reports.
• College degree in related field, and/or equivalent combination of education and experience is preferred.
• Minimum of one year of accounting, property management (preferably in an Assistant Community Manager role), or other related experience preferred.

The salary for this position is $55,000.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.