Community Support Services Supervisor

BestCare Treatment Services Inc; Madras (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

BestCare Treatment Services Inc. seeks a Community Support Services Supervisor to oversee the adult support services team, supervise daily operations, and provide some direct client services. The role focuses on SPMI, goal achievement, health and well‑being, and independent living skills.

Ideal candidates have QMHA qualifications, 2+ years in behavioral health, and 1+ year in leadership. Strong collaboration, trauma-informed approaches, and cultural competency are essential.

Qualifications

• 2+ years of experience in behavioral health required
• Experience supervising or leading a team preferred
• Bachelor's degree preferred or equivalent
• Bilingual is a plus but not required

Responsibilities

• Provide direct, day-to-day supervision and performance monitoring over CSS program staff
• Demonstrate leadership and oversight of services and staff development
• Coordinate referrals and transition into CSS services
• Assist with program audits to ensure compliance with regulations and licensing
• Maintain HIPAA and privacy standards across all duties

Skills

Behavioral health experience

Supervisory/leadership experience

Communication

Bilingual preferred

Education

Bachelor's degree preferred

Job description

Description

The Community Support Services Supervisor will provide direct oversight to all of the adult support services team members. This position will provide direct supervision and daily oversight to these team members, as well as some direct client services. The purpose of the Community Support Services is to help individuals with SPMI (severe and persistent mental illness) create and achieve goals related to health and well-being, community living activities, independent living skills, and social skills (among others).

Qualifications:

• Must meet qualifications for QMHA at the time of hire. If currently QMHA-R, needs to be certified as QMHA-C within 6 months.
• At least 2 years' experience in the behavioral health field required. Experience providing services to individuals with Severe and Persistence Mental Illness (SPMI), preferred
• At least 1 year of experience in some kind of supervisory or leadership role (does not have to be in behavioral health field), preferred.
• Ability to develop strong collaborative relationships, demonstrate good communication, and flexibility is a must. Ability to work effectively in a variety of cultural contexts.
• Knowledge of strength-based and trauma-informed interventions, as well as other evidenced based practices.
• Understanding and competency serving individuals that present with complex co-occurring mental health, substance use, and/or medical disorders.
• Must be able to get along with co-workers and promote a safe, healthy work environment.
• Bachelor's degree preferred
• Bilingual preferred, but not required.

Position Duties:

• Provide direct, day-to-day supervision and performance monitoring over mental health program staff members who work in the CSS programs. Additional supervision should be provided if staff needs additional assistance, education, training, or support.
• Demonstrate competence in leadership, wellness, oversight and evaluation of services, and staff development.
• Provide direct services to clients including skills training and case management
• Manage inbound referrals to Community Support Services and appropriately triage them to facilitate effective transition into these services
• Assist Program Director in conducting annual performance evaluations of program staff.
• Co-lead weekly MH team meeting with Clinical Supervisor
• Assist with program audits to ensure compliance with facility accreditation, licensing, State laws, and other regulatory requirements.
• Act as the ENCC (exceptional needs care coordinator) or work with the ENCC (if that position is a separate role) to manage complex care coordination for individuals with SPMI
• Stay abreast of residential placement processes and manage referrals for individuals needing residential placement
• Monitor work allocation to maximize output and effectiveness of staff
• Provide daily oversight of scheduling and attendance of personnel
• Periodically review documentation of team members to ensure quality.
• Stay abreast of guidelines and requirements for CSS programs such as Supported Employment, Supported Housing.
• Assist with development of Community Support Services processes
• Demonstrate the ability to manage time effectively, model good communication skills, act independently, and problem solve complex issues.
• Maintain professionalism and confidentiality per HIPAA, 42 CFR, Oregon Statutes, and BCTS Policies.
• Other duties as assigned