Community Support Liaison — Social Services & Crisis Response

City of Burlington, Vermont; Burlington (VT); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

AFSCME Union

Job summary

The City of Burlington invites applications for the Community Support Liaison (CSL) to coordinate social-work efforts addressing homelessness, mental health, and substance-use concerns. You’ll work with police and multiple agencies to reduce police responses to non-criminal calls.

The role emphasizes trauma-centered, person-centered practice and collaboration with the Community Support Supervisor and Deputy Chief of Operations.

Qualifications

• Master's degree in social work or related field required.
• Minimum two years of relevant experience in social services.
• Excellent communication and collaboration skills with diverse partners.

Responsibilities

• Engage individuals with substance use disorder and follow up post‑arrest to aid access to treatment.
• Respond to requests from police and city departments for non-criminal interventions.
• Coordinate services with Burlington social-service providers and mental-health/substance-use partners.
• Develop relationships with partners for coordinated interventions to quality-of-life issues.
• Attend strategy and planning meetings to assess tactic effectiveness.
• Provide person-centered, low-barrier assessments and connect to community resources.
• Lead trainings with community partners on conflict resolution and restorative practices.
• Maintain up-to-date electronic records for all interventions.
• Serve as liaison between community and Police Department to improve dialogue and transparency.
• Assist the public in navigating Police Department services and the justice system.

Skills

Trauma-informed care

Interagency coordination

Community outreach

Crisis de-escalation

Education

Master's Degree in Social Work

Bachelor's Degree in Social Work or related field

Tools

Case management software

Job description

The City of Burlington invites applications for the Community Support Liaison (CSL) to coordinate social-work efforts addressing homelessness, mental health, and substance-use concerns. You’ll work with police and multiple agencies to reduce police responses to non-criminal calls.

The role emphasizes trauma-centered, person-centered practice and collaboration with the Community Support Supervisor and Deputy Chief of Operations.