Community Standards Officer

City of Ann Arbor; Ann Arbor (MI); On-site; Full time

Job summary

An established industry player is seeking a dedicated individual to enforce community standards and parking regulations. This role involves investigating violations, maintaining logs, and collaborating with residents to ensure compliance with city ordinances. The ideal candidate will have a strong customer service background and a commitment to community engagement. If you are passionate about public service and enjoy working outdoors, this position offers a fulfilling opportunity to make a difference in the community while ensuring safety and compliance.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of customer service experience is essential.

Responsibilities

• Enforce parking and Community Standards ordinance violations.
• Investigate complaints and issue warnings for compliance.
• Maintain daily logs and document violations.

Skills

Customer Service

Education

High School Diploma or equivalent (G.E.D.)

Associates Degree in Criminal Justice

Tools

Motor Vehicle

Job description

Starting rate is $21.43. After hire, pay increases are dependent on length of service, advancement in the position, and other contractual factors.

Responsibilities

• Enforcing parking and Community Standards ordinance violations within the City
• Investigating complaints of parking and Community Standards ordinance violations
• Issuing warnings to ensure properties are compliant with City Community Standards ordinances
• Maintaining and tabulating a daily log of activities
• Documenting all parking and Community Standards ordinance violations
• Working cooperatively with residents and property owners by explaining actions required to comply with Community Standards ordinances
• Impounding vehicles for outstanding parking violations, obstructing public places or other infractions
• Participating with community associations and merchants to develop effective enforcement and prevention programs for parking and Community Standards ordinance compliance

Related Work

• Preparing necessary reports of inspections
• Attending and testifying in court and at administrative proceedings concerning parking or Community Standards ordinance violations
• Responding to citizen inquiries in an efficient and timely manner

Training & Experience Required

• High School Diploma or equivalent (G.E.D.)
• At least 2 years of proven customer service experience

Preferred

• Associates Degree in Criminal Justice or at least 62 completed credit hours in related field

Licensing Requirements

Valid MI driver’s license

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, driving, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

The ability to safely operate a motor vehicle as incumbents may be subjected to local travel. Incumbent must be able to walk for an extended period of time primarily in an outside environment, including exposure to inclement weather conditions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.