Community Specialist | Willowbrook Mall

Lululemon Athletica Inc.; New Jersey; On-site; USD 30,996 - 35,666; Full time

Benefits offered by this job

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Development course offerings

Job summary

A leading performance apparel company seeks a Community Specialist to enhance community engagement and deliver exceptional guest experiences at their Willowbrook Mall location. The role requires building relationships with local partners and supporting various community events. Applicants should have customer service experience and reliable transportation. Competitive compensation is offered, including benefits and a bonus program.

Qualifications

• Must be legally authorized to work in the United States.
• Ability to travel to the assigned store with reliable transportation.
• 1 year of cumulative experience in relevant fields.

Responsibilities

• Execute community strategy and engage with local community.
• Build and manage key local relationships for guest engagement.
• Deliver a world-class guest experience on the floor.

Skills

Customer service

Community engagement

Grassroots marketing

Education

High school diploma/GED/equivalent

Job description

Overview

Join to apply for the Community Specialist | Willowbrook Mall role at lululemon.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive environment for our people.

Job Summary

The Community Specialist is responsible for executing the store’s community strategy, including engaging with the community through relationship building, events, and other activities, supporting lululemon product seeding, and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant community partners, providing synergistic value. The Community Specialist also delivers a world-class guest experience when working on the floor, bringing a community perspective to guest connections.

Core Responsibilities Of The Job

• Collaborate with store leadership to bring Community strategy to life through the pillars of community foundations and guest experience.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to position the store as a community hub.
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community-relevant business data and metrics to identify insights and share recommendations with store leadership.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Qualifications & Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to the assigned store with reliable transportation

Schedule & Availability

• The work schedule can vary based on store needs
• Shifts are typically mornings, afternoons, evenings, weekends, and holidays
• During peak times or events, schedules may include early mornings or late nights

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building

Job Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to achieve goals

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Behaves honestly, fairly, and ethically
• Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships
• Planning and Organizing: Plans and organizes work effectively
• Collaboration and Teamwork: Works productively with others to achieve goals
• Learner Mindset: Curious, open to feedback, and seeks ongoing skill development
• Self-Leadership: Takes responsibility and motivates others
• Interactive Communication: Communicates information clearly with others

Work Context

• Work may occur in various locations and environments, including in-store and community venues, with bright lights and loud music
• Involves building relationships and partnerships related to fitness or movement
• Team-based work, with some independent tasks and use of computers or devices

Compensation & Benefits Package

Base Pay Range: $22.50 - $25.89/hour, subject to location minimum wage

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

Lululemon’s compensation offerings include a bonus program and total rewards. The base pay is location-based and may vary by knowledge, skills, experience, and internal equity. Eligible employees may participate in a competitive bonus program.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Development course offerings
• Mentorship programs and leadership series

Note: Benefit programs have eligibility requirements and can change at any time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail