Community Specialist | Empire Mall

Lululemon Athletica Inc.

Sioux Falls (SD)

On-site

USD 27,552 - 31,698

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness classes

Job summary

A retail company in Sioux Falls is seeking a Community Specialist to enhance community engagement and build relationships. The role involves executing community strategies and ensuring a world-class guest experience. The ideal candidate will have at least 1 year of experience in customer service and a passion for community building. This full-time position offers a competitive pay range and various benefits.

Qualifications

Must have 1 year of experience in customer service or community engagement.
Must be legally authorized to work in the U.S.
Reliable transportation is required.

Responsibilities

Collaborate with leadership to execute community strategy.
Build key relationships with local partners.
Engage with guests to enhance their experience.

Skills

Customer service experience

Community engagement

Relationship building

Education

High school diploma or equivalent

Job description

Overview

Join to apply for the Community Specialist | Empire Mall role at lululemon

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest experience when working on the floor in the store, bringing their community perspective into the guest connection.

Job Summary

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities

Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.
Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
Attend, support, and/or host local and regional Community events.
Execute the product seeding strategy through community partners and Ambassadors.
Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Qualifications

Eligibility

Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

The work schedule can vary based on store needs
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees

Experience

1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building

Job Assets (nice to have; not required)

Education: High school diploma/GED/equivalent, or above
Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community
Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context

Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices

Compensation & Benefits Package

Base Pay Range: $20.00 - $23.01/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $22.00 - $25.01/hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders come to develop and enable all to be well. Other components of our total rewards offerings include support of career development, wellbeing, and personal growth.

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Seniority