Community Solar Operations Analyst

IGS Energy; Dublin (OH); On-site; USD 61,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Headspace access

Family planning support (Maven)

401(k) plan

Paid time off

Tuition reimbursement

Job summary

IGS Energy seeks a Community Solar Operations Analyst to manage subscription, reporting, and financial operations across our community solar portfolio, collaborating with utilities, program admins, and development partners. You will optimize data accuracy, monitor churn, generate invoices, and drive process improvements using AI and automation, while supporting sales ops and subscriber experience.

The role requires strong Excel, SQL, ETL knowledge, 3+ years of experience, and energy industry

Qualifications

• Bachelor’s degree or equivalent in a relevant field and 3+ years of experience.

Responsibilities

• Manage subscription data across utility, program administrator, and internal systems.
• Generate and distribute financial and performance reports.
• Coordinate with utilities and admins for subscription management and issue resolution.
• Identify process improvements using automation and AI.
• Support onboarding, commissions, and sales analytics.
• Create and update subscriber communications and training materials.

Skills

Excel proficiency

SQL querying

VBA proficiency

Data analysis

Project management

Education

Bachelor’s Degree in Business, Operations, Data Analytics, Energy Systems

Tools

MS SQL

ETL concepts

Job description

Description:As a Community Solar Operations Analyst, you will play a key role in managing and optimizing operational processes across our community solar portfolio. Working closely with internal teams, utilities, program administrators, and solar development partners, you will support subscription management, reporting, financial operations, sales operations, and process improvement initiatives. This role combines analytical problem solving, operational execution, and cross-functional collaboration to help ensure scalable, efficient operations as we expand access to community solar across the country.Key Responsibilities:Subscription & Portfolio ManagementOwn subscription fill levels across the community solar portfolioEnsure subscription and project data remain accurate and aligned across utility, program administrator, and internal systemsCoordinate with utilities and program administrators to support subscription management activitiesProactively monitor utility files, identify discrepancies, and drive issue resolutionMonitor and manage subscriber churn and identify trends impacting portfolio performanceReporting & Financial OperationsPrepare and distribute financial, operational, and project performance reportsEnsure accurate and timely reporting to program administratorsGenerate invoices for project management and related fees and partner with Billing to support payment tracking and reconciliationOperational Excellence & Process ImprovementContinuously assess processes to identify opportunities to improve efficiency, scalability, and stakeholder experienceLeverage AI, automation, and technology solutions to develop and implement process improvements and new operational capabilitiesProvide actionable feedback to our Product team to improve systems and servicesConduct research on new markets, regulatory developments, and industry trendsSales OperationsPerform onboarding activities and quality assurance reviews of new subscriber enrollmentsAdminister commission tracking and payment processesTrack and analyze sales performance across markets and channelsDevelop and update sales training resources and tools as neededSubscriber Experience & Billing SupportCollaborate closely with Billing and Solutions Center teams to resolve subscriber issuesManage non-payment processes and support strong collection performanceDevelop subscriber communications related to billing, project updates, and account changesMaintain training materials and process documentation for customer support teams as neededRequired Skills:Strong technical aptitude and business acumen, with the ability to leverage software, data, and systems to achieve business objectives and solve problems effectively.Customer-first mindset with the ability to balance business goals and customer needs.Strong analytical and problem-solving skills, including the ability to synthesize information from multiple sources, identify key insights, and develop strategic recommendations and solutions.Results-driven with a strong sense of urgency and a proven ability to meet deadlines and achieve goals.Strong project and time management skills, with exceptional attention to detail and accuracy.Excellent interpersonal and communication skills, including active listening and the ability to ask thoughtful questions to understand business and reporting needs.Strong written, verbal, and presentation skills, with the ability to translate complex information into clear, user-friendly insights.Adaptable and flexible in a fast-paced, evolving environment, with the ability to work effectively under pressure and manage competing priorities.Self-motivated, proactive, and creative, with the ability to work independently and take initiative.Collaborative team player who builds effective working relationships across stakeholders.Dependable, reliable, and accountable, with a consistent track record of follow-through and high-quality work.Minimum Education and Experience:Bachelor’s Degree in Business, Operations, Data Analytics, Energy Systems, or equivalent experience.Energy or solar industry experience a plus, 3+ years of full-time work experience required.Advanced proficiency with Microsoft Excel and other data analysis, reporting, and business tools required, VBA proficiency preferred.Proficiency with MS SQL querying is required, and a solid understanding of ETL (Extract, Transform, Load) processes and tools is preferred.Knowledge of community solar programs, utility operations, energy markets, and applicable regulatory frameworks is a plus.Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.Salary Range:$61,050.00 - $97,680.00*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.This role is also eligible for an annual incentive plan based on company performance.How We Support Your Wellbeing:Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.Equal Opportunity Employment:It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].