Community Social Services Coordinator (Food Pantry & Aid)

The Salvation Army USA Central Territory; St. Charles (IL); On-site; USD 24,000 - 28,000; Full time

Job summary

The Salvation Army Tri-City/St. Charles Corps in Illinois is seeking a Social Services Coordinator to oversee food pantry operations, emergency assistance, and seasonal programs.

You will assess clients’ needs, provide eligible material or financial support, and link families with community resources to promote stability. Responsibilities include coordinating volunteers, maintaining records in SIMS/TSAMM, ensuring policy compliance, and preparing reports.

Qualifications

• High school diploma or equivalent required.
• Associate degree in human services, social work, sociology, or related field preferred.
• Minimum of two years of relevant experience in social services or emergency assistance.
• Experience using computer-based client records, data tracking, or case management systems preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Oversee daily food pantry operations, including stocking and distribution.
• Ensure food pantry operations comply with applicable guidelines.
• Train and support food pantry volunteers in procedures and client service.
• Assess eligibility and determine needs for emergency or temporary assistance.
• Provide food, clothing, household items, and vouchers per program policies.
• Develop service plans and refer clients to community agencies and Salvation Army services.
• Assist with seasonal programs and holiday distributions.
• Maintain a professional, welcoming environment and positive relations with clients and donors.

Skills

Bilingual English/Spanish

Communication skills

Case management systems

Data entry / client records

Education

High school diploma or equivalent

Associate degree preferred

Tools

SIMS

TSAMM

Job description

The Salvation Army Tri-City/St. Charles Corps in Illinois is seeking a Social Services Coordinator to oversee food pantry operations, emergency assistance, and seasonal programs.

You will assess clients’ needs, provide eligible material or financial support, and link families with community resources to promote stability. Responsibilities include coordinating volunteers, maintaining records in SIMS/TSAMM, ensuring policy compliance, and preparing reports.