Community Services Supervisor

City of Whittier, CA; Whittier (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

City of Whittier in Whittier, CA seeks a Community Services Supervisor to plan, direct, and supervise divisions within the Parks, Recreation and Community Services Department. You will oversee sports, aquatics, youth services, senior center, and special events while managing budgets and ensuring safety and quality of programs.

The role requires two years of supervisory experience and a bachelor’s degree in a related field, plus certifications and a valid California driver’s license.

Qualifications

• Two years of supervisory experience in organizing and implementing community services and programs.
• Bachelor's degree with major coursework in public administration, recreation, communications, business administration, or related field.
• Knowledge of program and budget development, administration, and evaluation.

Responsibilities

• Oversees, supervises and plans the functions within the Parks, Recreation and Community Services Department, including programs and events.
• Hires, trains, supervises, and evaluates staff; develops schedules and work methods; reviews timesheets and ensures safety.
• Oversees facility scheduling and contracts; monitors equipment and supplies; maintains safety records.
• Develops and monitors division budget; prepares reports and correspondence; maintains records.
• Establishes relationships with community organizations and agencies; participates in meetings and public outreach.

Skills

Supervision

Budgeting

Contract administration

Program development

Communication

Safety awareness

Education

Bachelor's degree in public administration, recreation, or related field

Tools

Office software

Job description

POSITION WILL CLOSE AFTER RECEIPT OF THE FIRST 150 APPLICATIONS OR SEPTEMBER 2, 2026 WHICHEVER OCCURS FIRST

Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.

DEFINITION:

Under general direction, plans, implements, directs, and supervises assigned divisions within the Parks, Recreation and Community Services Department, sports and aquatics, youth services, senior center, therapeutic recreation, and special events; oversees facility maintenance and facility rentals; develops and monitors the budget for assigned area; ensures quality of programs and safe work practices; maintains appropriate work records; serves as a technical resource for assigned staff; participates in department and citywide special events; performs other related duties as required.

DISTINGUISHING CHARACTERISTICS:

The Community Services Supervisor is the supervisory level class responsible for planning, implementing and directing the community services programs for the Parks, Recreation and Community Services Department. This classification is distinguished from the next higher classification of Community Services Manager in that the latter has responsibility for overseeing staff engaged in all program areas of the department and serves as the Director in his or her absence.

SUPERVISION RECEIVED/EXERCISED:

Receives general direction from Community Services Manager. Exercises direct and indirect supervision over assigned staff.

ESSENTIAL FUNCTIONS: (include but are not limited to the following)

Oversees, supervises and plans the functions within the Parks, Recreation and Community Services Department, including various program events and activities, including sports and aquatics, youth services, senior center, therapeutic recreation, and special events.

Hires, trains, supervises, and evaluates staff; develops schedules and work methods for performing assigned duties; reviews timesheets; ensures adherence to safe work methods, procedures and practices; initiates disciplinary procedures as appropriate; develops work schedules.

Oversees facility scheduling and reservations; purchases, monitors, and maintains safety equipment and other supplies.

Develops and monitors assigned division budget; develops and prepares reports, letters, and memos; maintains employee certification records; reviews and submits accident reports; maintains attendance and financial records.

Creates flyers, brochures, and other promotional materials; writes press releases; assists customers at front counter or by phone; oversees and develops fundraising for special events.

Oversees contracts for instructors, vendors, and entertainment; ensures all contractors, vendors, and partners have proper insurance documentation.

Attends and participates in many organizational and community groups; attends division and department meetings; stays current on issues relative to the field of community recreation.

Participates in the development of policies and procedures; recommends programs, activities and work methods to higher level personnel; maintains records and develops reports on new or existing programs.

Establishes positive working relationships with representatives of community organizations, State/local agencies and associations, City management and staff, and the public.

OTHER DUTIES: (include but are not limited to the following)

Assists in class/lesson registration.

May prepare agendas and take minutes for assigned commission.

May be exposed to confidential and privileged information during the course of duties, which should be maintained as such.

Performs other related duties as required.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination in keeping records and preparing reports using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents and acute hearing is required when providing phone and personal service. The need to lift, drag, and push files, paper, and equipment weighing 25 pounds or more is also required. The incumbent may be exposed to fumes, dust, and air contaminants. In addition, depending on the area of assignment, incumbents may be exposed to chemicals, electrical and mechanical hazards, and loud noise. Additionally, the incumbent in this outdoor position works in all weather conditions, including wet, hot, and cold.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

QUALIFICATIONS:

Education and/or Experience: Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a Community Services Supervisor. A typical way of obtaining the required qualifications is to possess the equivalent of two years of increasingly responsible supervisory experience in the organizing and implementation of community services and programs, and a bachelor's degree with major course work in public administration, recreation, communications, business administration, or related field.

License/Certificate: Possession of, or the ability to obtain, a valid Class C California driver's license. Possession of or ability to obtain the following certifications may be required depending on assignment: American Red Cross Certificate in Lifeguard Training; American Red Cross CPR Certificate for the Professional Rescuer; American Red Cross Water Safety Instructor Certificate; American Heart Association Automatic External Defibrillator; California Administrative Code Title 22 First Aid training must be taken within one year of hire.

KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative sample of the KAS's necessary to perform essential duties of the position.)

Knowledge of: Modern principles, practices, methods, equipment, and materials used in the delivery of community services and special events; program content for specialized community activities; principles and practices of program and budget development, administration, and evaluation; principles and practices of contract administration and purchasing; methods and techniques of supervision, training, and motivation; basic principles of mathematics; applicable Federal, State, and local laws, codes, and regulations; methods and techniques of scheduling work assignments; standard office procedures, practices, and equipment; modern office equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling, and grammar; and occupational hazards and standard safety practices.

Ability to: Supervise and oversee the delivery of community services programs and special events; design, develop, and implement programs suited to the needs of the community population assigned to serve; develop, present, and administer a division budget; coordinate, develop, and conduct training programs for staff; plan, organize, train, evaluate, and direct work of assigned staff; interpret, explain, and apply applicable laws, codes, and regulations; read, interpret, and record data accurately; organize, prioritize, and follow up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue, and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships.

Skill to: Operate standard recreation tools; operate an office computer and a variety of word processing and software applications.

Medical: Applicants will be required as a prerequisite to employment to successfully pass a physical examination, including a drug screen, the cost of which will be paid by the City.

Selection/Exam Process:

The person selected will be expected to perform all the functions of the position. Based on a review of the applications and the supplemental applications received, the candidates appearing to be the most qualified and meeting the City's particular needs will be invited in writing to the exam process. A candidate must achieve a passing score on each exam to proceed to the next exam.

Exam Information:

Panel Oral Interview: 100%

(Dates to be determined.)

The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

The City of Whittier is an Equal Opportunity Employer.