Community Services Specialist I – After School

City of Pomona; Pomona (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

City of Pomona's Community Services Department is seeking a part-time Community Services Specialist I to engage youth and support enriching programs. This role provides flexible afternoon and early-evening activity opportunities, with roughly 20 hours per week and a cap of 1,000 hours per year, and is at-will.

Candidates should demonstrate strong customer service, teamwork, and safety awareness while delivering after-school, sports, arts, and outdoor programs.

Qualifications

• High school graduate or GED equivalency required.
• One year of paid or volunteer experience in recreation or tutoring.
• College students in Kinesiology, math, science, or language arts encouraged to apply.

Responsibilities

• Provide customer service to the public; assist in planning activities and events.
• Lead and support group activities and programs such as indoor/outdoor games, sports, arts and crafts, special events and other related activities.
• Provide continuous supervision of youth participants during all program activities, including after-school programming, special events, and day excursions.
• Maintain and prepare sports equipment for any enrichments planned.
• Maintain a safe program environment for participants.
• Assist in opening and closing and cleanup of City facilities; ensure facilities are secure upon closing if applicable.
• Respond to the public; answer inquiries and give information pertaining to programs that are offered.
• Interact with co-workers at all levels of the City of Pomona and the public in a collaborative and customer service-oriented manner.
• This position may perform other related duties as assigned that may not be listed.
• Providing support in all areas of recreation/Outdoor & Active/special event and parks as needed.
• Assist in Department events, including required support during special events such as the Haunted House, Holiday at the Plaza, and Egg Hunt.
• Other duties as assigned.

Skills

Customer service

Group facilitation

Teamwork

Safety focus

Valuing diversity

Education

High school diploma or GED

Job description

Join our Community Services Department as a Community Services Specialist I and turn your passion for community engagement into a rewarding career! This role offers a unique opportunity to enrich your community through exciting and beneficial activities. As a part-time, hourly position, you'll work an average of 20 hours per week, with total hours not exceeding 1,000 in a 12-month period. This position is at-will.

We're looking for enthusiastic and creative individuals who are eager to lead and inspire youth with a positive example. A successful candidate demonstrates responsibility, sound judgment, and strong character, ensuring their program's success. If you're dedicated to providing innovative and high-quality programming, this is your chance to make a significant impact.

The Ideal Candidate

The ideal candidate should have a strong inclination toward customer service and strive to fulfill the needs and expectations of the community. They should have excellent interpersonal skills and enjoy working collaboratively with their team. The ideal candidate should also prioritize safety and demonstrate this attribute while on the job. Join the team!

Available programs to part-time staff

After School Programs

Role: Oversee after-school sites or program areas, ensuring program goals and community needs are met.

Schedule: During the school year, programs operate Monday through Friday, approximately 1:00 p.m. to 5:00 p.m., at park-based centers and include enrichment, sports, and outdoor activities. During the summer, program hours vary and may include shifts throughout the day to accommodate youth who are out of school. Staff may be assigned to summer camps and other recreation programs that provide similar enrichment and recreational activities.

Outdoor & Active (Sports) Programs

Part-time staff may also be assigned to Outdoor & Active (Sports) programs based on operational needs. Assignments may include coaching, officiating, sports programming, league operations, and recreational activities for participants of various ages. This eligibility list may be used to fill vacancies within either the After School Programs or Outdoor & Active (Sports) Programs.

Why Pomona

The City of Pomona offers a unique career opportunity to individuals wishing to impact their community positively. This position offers participation in a deferred compensation plan designated by the city and access to bilingual pay.

WORK HOURS

Work hours will be approximately 15-20 hours per week. During the school year, schedules will generally be Monday through Friday from 1:00 p.m. to 5:30 p.m. During the summer, hours may vary and can include shifts throughout the day. Some weekends and evening shifts may be required based on program needs.

Any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills and abilities would be:

• High school graduate or GED equivalency required.
• One (1) year of paid or volunteer experience or a combination of both in a recreational field or tutoring. College students in fields of Kinesiology, math, science, and language arts are strongly encouraged to apply.
• Must possess and maintain a valid California Class "C" driver's license and have a good driving record.

COMPETENCIES

• Customer Focus: Attending to the needs and expectation of customers.
• Group Facilitation: Enabling constructive and productive group interactions.
• Teamwork: Collaborating with others to achieve shared goals.
• Environmental Exposure and Tolerance: Performing under physical demanding conditions.
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards.
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.

• Provide customer service to the public; assist in planning activities and events.
• Lead and support group activities and programs such as indoor/outdoor games, sports, arts and crafts, special events and other related activities.
• Provide continuous supervision of youth participants during all program activities, including after-school programming, special events, and day excursions.
• Maintain and prepare sports equipment for any enrichments planned.
• Maintain a safe program environment for participants.
• Assist in supporting the opening and closing and cleanup of City facilities; ensure facilities are secure upon closing if applicable.
• Respond to the public; answer inquiries and give information pertaining to programs that are offered.
• Interact with co-workers at all levels of the City of Pomona and the public in a collaborative and customer service-oriented manner.
• This position may perform other related duties as assigned that may not be listed.
• Providing support in all areas of recreation/Outdoor & Active/special event and parks as needed.
• Assist in Department events, including required support during special events such as the Haunted House, Holiday at the Plaza, and Egg Hunt.
• Other duties as assigned.