Community Services Program Coordinator (AHSO)

austintexas; Town of Texas (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Austin Homeless Strategies and Operations (HSO) seeks a Coordinator for the Community Services Program to manage outreach, coordinate resources, and train staff. You will serve as a primary liaison to City Council and community partners, shaping service delivery based on evolving needs.

The role emphasizes collaboration, data analysis, and grant research to improve homelessness interventions and access to services for residents and partners.

Qualifications

• Bachelor's degree in a related field plus two years of related experience; substitutions allowed.
• Experience may substitute formal education up to four years.
• Strong data analysis and reporting capabilities are required.

Responsibilities

• Lead initiatives related to community services and outreach.
• Serve as liaison to City Council, city departments, residents and stakeholders.
• Coordinate staff development and training opportunities.
• Develop short- and long-range plans and assist with policy formulation.

Skills

Data analysis

Oral and written communication

Training others

Multitasking

Stakeholder engagement

Education

Bachelor's degree in Business Administration/Public Health/Human Services/Liberal Arts/Social Work

Tools

HMIS

Job description

About This Position

Job Description:

Coordinator, Community Services Program

Purpose:

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.

Duties, Functions and Responsibilities:

• Leads initiatives related to community services and outreach.
• Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
• Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
• Arranges for staff development and training opportunities related to the services.
• Assists in the development of short- and long-range plans.
• Assists in the formulation of City policies and operating procedures.
• Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
• Reviews legislation, regulations, and policies to determine impact.

Responsibilities - Supervisor and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of Local, State, and Federal resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of laws and regulations pertaining to grants and contracts administration.
• Knowledge of grants and contract administration and principals.
• Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Minimum Qualifications:

• Graduation with a bachelor's degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

None

Preferred Qualifications:

• Current Holder of one of the following licenses: (or the ability to obtain within 6 months of employment)
• Licensed Clinical Social Worker (LCSW)
• Licensed Masters Social Worker (LMSW)
• Licensed Professional Counselor (LPC)
• Licensed Professional Counselor-I (LPC-I)
• Licensed Marriage and Family Therapist (LMFT)
• Previous experience working with the unhoused population or performing outreach
• Previous experience with HMIS (Homeless Management Information System) and/or similar software and coordinating entry process/housing assessment.
• Bilingual: fluent in English/Spanish
• Lived experience or peer support certification

Notes to Candidate:

Austin Homeless Strategies and Operations (HSO) is dedicated to addressing homelessness comprehensively and compassionately. HSO's vision is bold: Ensuring everyone has access to stable housing and the support they need to thrive. HSO is a trusted system leader, working collaboratively to ensure an efficient, accessible, and effective homelessness response. HSO makes investments that resolve individual experiences of homelessness and result in meaningful system changes and ensures that people experiencing homelessness have easy access to basic needs, outreach, crisis shelter, and other services to support survival and pathways to stable housing. Through public dialogue and intentional communication with stakeholders, HSO strengthens community trust, aligns efforts, and drives systemwide impact. HSO pursues a culture of continuous learning, creating a collaborative, supportive, and engaging workplace that centers on growth, development, and well-being.

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