Community Services Officer I

City of Pomona; Pomona (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

CalPERS retirement system

Deferred Compensation Plan

Tuition reimbursement

Medical Flexible Spending Account

Job summary

City of Pomona is seeking a Community Services Officer I – Report Taker to support the Police Department. The role involves handling traffic collisions, preparing detailed reports, collecting evidence, and providing excellent customer service to the public.

The position supports various clerical and administrative tasks and requires flexibility for evenings, nights, weekends, and holidays. The candidate will operate under general supervision and may assist in other Police Department areas.

Qualifications

• High school diploma or GED required; additional business practices coursework desirable.
• One year of general office clerical experience; police department experience desirable.
• CPR and First Aid certificates required or obtainable within six months of hire; NCIC Telecommunication Certificate required within six months.

Responsibilities

• Respond to and investigate traffic collisions or incidents within City jurisdiction.
• Write police reports and testify in court as needed.
• Collect and store evidence and assist with non-emergency field duties.
• Perform traffic control and enforce parking violations within jurisdiction.
• Assist the public in non-hazardous situations and maintain accurate records.

Skills

Adaptability

Oral Communication

Customer Focus

Fact Finding

Legal & Regulatory Navigation

Education

High school diploma or GED

Business practices coursework desirable

Job description

Are you ready to make a difference in our City as a Community Services Officer I?

Join a dedicated team committed to public safety and community partnership. As a Community Services Officer I (Report Taker), you’ll play a key role in supporting the Pomona Police Department by assisting with traffic collisions, preparing detailed reports, collecting evidence, and providing excellent service to the public. This position offers valuable hands-on experience for individuals seeking to grow their careers in law enforcement support.

The City of Pomona currently has a Community Services Officer I – Report Taker vacancy for a qualified individual eager to contribute to a positive, community-oriented team. Under general supervision, you will perform a variety of administrative and non-emergency field duties. Candidates must be available to work various shifts, including evenings, nights, weekends, and holidays.

As staffing needs evolve, this flexible classification may also support other areas of the Police Department, such as Community Crime Prevention, Front Desk Operations, Subpoena Service, Dispatch Call Taker, Court Filing, Uniforms and Equipment, and Real Time Crime Center. The eligibility list established through this recruitment may be used to fill future vacancies in these or other assignments within this classification.

For additional information about this classification and its assignments, please review the job description.

Why Choose Pomona?

Be part of a team that values integrity, service, and community connection. In this role, you’ll contribute directly to the safety and well-being of Pomona’s residents while developing skills that can lead to long‑term advancement within the City.

The City of Pomona offers an outstanding benefits package that includes medical, dental, and vision coverage; participation in CalPERS; an optional Deferred Compensation Plan; tuition reimbursement; and a medical flexible spending account. Employees also enjoy vacation and sick leave, 13 paid holidays, and 2 floating holidays.

Pomona is proud to provide competitive salaries and a structured salary increase plan, including a 5% raise on October 1, 2026, supporting both your professional growth and financial stability.

The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities to qualify. A typical way to obtain the knowledge, skills and abilities would be.

Education and Experience

• High school diploma or GED equivalency. Additional course work in business practices is desirable.
• One year of responsible general office clerical work experience. Prior police department experience is desirable.

License or Certificate

• Possession of a valid Class "C" driver's license.
• Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
• Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
• A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted.

Core Competencies

To excel in this position, the candidate must possess a set of core competencies. These competencies include, but are not limited to the following:

• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectation of customers
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations

Report Taker Assignment

• Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction.
• Write police reports.
• Testify in court.
• Collect and store evidence.
• Perform traffic control.
• Enforce parking violations.
• Mark, store, or impound abandoned vehicles as authorized by law.
• Assist the public in non-hazardous situations.
• Maintain accurate records.
• Assist Police Officers as required or directed.
• Summon appropriate assistance for those events beyond the scope of position.
• Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment:

Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.

A typing certificate demonstrating a speed of at least 40 net words per minute must be attached to your job application and must meet the City of Pomona’s requirements. Emailed or faxed typing certificates will not be accepted.

Before employment, applicants must successfully complete an interview with the Police Chief or the Chief’s designee and a background investigation. Failure to receive a recommendation for hire during any phase of the selection process will result in disqualification.